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Team Lead, PFQA

4 months ago

Evesham, United States Freedom Mortgage Full time

Summary:

The Team Leader, PFQA is responsible for directing the workflow for the Pre-Funding Quality Analysts, and reporting issues to the PFQA Manager. The Team Leader must provide the highest level of customer service, and ensure all loans are reviewed to meet specified guidelines as outlined by Freedom Mortgage. Will act as a troubleshooter to ensure efficient operations and smooth and timely workflow, while fulfilling the role of liaison to the production staff, Underwriting Managers and Division Managers. The Team Leader will assist the PFQA Manager in their responsibility in meeting division goals for turnaround times, reduction of cost per loan expenses, productivity and customer service. Will monitor Pre-Funding Quality Analyst’s pipelines to ensure complete and accurate data entry in Lakewood, while tracking timely and accurate completion of work for of all loans.

Essential Job Functions :

Proficient with all duties of the Pre-Funding Quality Analyst & PFQA Coordinator job descriptions.

Elevate all rebuttals for Critical defects or any issues that cannot be resolved to the PFQA Manager.

Must be able to learn and understand all FMC, Agency & Investor guidelines to perform their daily tasks.

Perform daily tasks in a timely manner while providing good customer service without compromising Quality.

Daily tasks include reviewing loans with defects elevated by the PFQA Quality Analysts, determining if the defect is valid and either Final Approving the loan (and providing feedback to the Quality Analyst or sending the Defect out to the responsible party & Underwriting and others as instructed.

Participate in the weekly PFQA staff meetings and weekly one-on-one meeting with the PFQA Manager to provide information, training, mentoring and feedback, as well as discuss changes in procedures, policies and guidelines to help interpret and clarify.

Work with the PFQA Manager to balance staffing levels in proportion with the workload.

Complete reports timely as needed or requested.

Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned. 

Supervisory Responsibilities:

The Team Leader will be responsible for coordination of the team’s daily duties. They will carry out any supervisory responsibilities in accordance with the organization’s policies and applicable laws. The responsibilities include but are not limited to assisting with training new employees; assisting with planning, assigning, directing and completing daily workload; addressing/resolving, and if necessary, elevating to the PFQA Manager any complaints, rebuttals and problems. Reporting feedback from Underwriting/Operations to the PFQA Manager

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience :

High School or equivalent.

2-4 years of experience in mortgage banking experience preferably underwriting and helpful if any supervisory skills.

Language Skills :

Individual must have the ability to read and interpret borrower documentation, company policies, procedures, guidelines, reports and legal documents. Individual must have the ability to respond to common inquiries or complaints from customers.

Mathematical Skills :

Must be able to use a calculator. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability :

Individual must have the ability to define problems, collect pertinent information, determine the facts, and draw valid conclusions .

Certificates, Licenses, Registrations :

n/a

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.