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Manager, Member Comms

4 months ago

Tustin, United States SchoolsFirst Federal Credit Union Full time
What You’ll Be Doing Responsible for leading and directing a team in strategy, planning, development and execution of external and internal communication initiatives, including those that promote our mission of delivering World-Class Personal Service to Members and teammembers and shares our support of the educational community.
  • Defines communication priorities and leads a team of high-performing professionals who develop plans, messaging and creative tactics to advance SchoolsFirst FCU goals and objectives.
  • Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.
  • Responsible for the strategy and execution of timely and relevant communication to our Membership and teammembers that supports our mission, brand, purpose and DEI promise, including financial education, consumer and financial trends, and financial well-being.
  • Identifies and establishes best practice communication tools and channels to ensure the Credit Union remains relevant in meeting the changing needs of Members and teammembers.
  • Oversees teammember messaging in support of external financial conditions and reputational risk (e.g., fraud, changing economic conditions and changes to financial services industry).
  • Leads strategy and initiatives that support Member participation in the products and services the Credit Union offers.
  • Ensures brand voice is consistent and appropriately executed.
  • Responsible for theSource, our intranet, including strategy, content and teammember engagement.

Additional Job Functions

 
  • Provides daily support to staff, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances.
  • Contributes to organizational goals and priorities as a member of Management team. Establishes and implements plans that have short-term (1-2 year) impact on business results in alignment with organization objectives.
  • Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.
  • Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal teammembers or department operations.
  • Ensures compliance with state and federal laws as well as any other applicable regulations.
  • Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.
 
  • Performs other duties as assigned
  • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

People Management

Management

Qualifications

  • Bachelor's Degree or equivalent years of experience required
  • Master's Degree preferred
  • 7-10 years of previous related experience required
  • 1-3 years of previous management experience required
  • Previous brand marketing, business and/or agency experience in a consumer oriented financial services company required