Certification Specialist I

2 weeks ago

College Station, United States The Texas A&M University System Full time

Job Description

The Certification Specialist I is responsible for coordinating the certification testing process based on requirements set by Texas Engineering Extension Service (TEEX) certification program and the National Fire Protection Association (NFPA) standards. Determines candidate certification eligibility through the review of prerequisites, skills sheets, and test scores. Responsible for working with program staff to coordinate certification testing events and ensure compliance with TEEX's Pro Board accreditation requirements during the testing process.

This position reports to the Certification Manager.

Required Qualifications:

Bachelor’s degree from an accredited college or university, or equivalent combination of education and experience. (equivalency: will consider an Associate’s degree with five years of experience in administrative support or office management or a High School Diploma/GED with seven years of experience in administrative support or office management)

Three years of experience in administrative support or similar office work.

Required Licenses/Certifications:

Must have a valid motor vehicle operator’s license or ability to obtain within 30 days of employment.

Preferred Qualifications:

Experience in test administration and analyzing test data.

Ability to fluently communicate with native Spanish speakers both verbally and in written form.

Physical Requirements:

Ability to communicate orally and in writing.

Ability to regularly use computer/keyboard.

Physical conditioning consistent with performing job duties.

Knowledge, Skills, and Abilities:

Ability to communicate effectively and professionally written and orally.

Working knowledge of spreadsheet, word processing, and database applications/programs.

Working knowledge of office equipment (e.g., fax machine, copier, computer).

Knowledge of the Family Education Rights Privacy Act (FERPA).

Strong interpersonal and communication skills to communicate clearly and effectively to ensure understanding.

Ability to prioritize work assignments and organize effectively.

Ability to accurately review/process documents using good time management and strong attention to detail.

Ability to multitask and work cooperatively with others.

High level of attention to detail and ability to follow through on assignments from implementation to completion.

Must be able to follow standardized business processes.

Equipment:

Standard office equipment: computer, keyboard, multifunctional printer, telephone.

Notifications:  

This position is security sensitive.

This position may require work beyond normal office hours and/or work on weekends.

This position requires compliance with state and federal laws/codes and Texas A&M University System/TEEX regulations and procedures.

All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and Agency safety requirements.

As part of TEEX’s mission of providing training, developing practical solutions, and saving lives; this position could be required, if called upon, to deploy within the State of Texas as directed by this position’s Division Director/HQ Department Head.

Ability to travel independently to other and/or remote locations by driving a personal or TEEX vehicle and/or flying on commercial airlines.

Essential Duties, Tasks, and Percentages:  

Collaboration and Test Coordination - 50%

Coordinates with program directors, training managers, test proctors, and skills evaluators to schedule certification tests.

Coordinates with program directors, training managers, test proctors, and skills evaluators to ensure compliance with TEEX's Pro Board accreditation requirements during the testing process.

Determines written test proctor eligibility to ensure training requirements have been met.

Determines skills evaluator eligibility to ensure certification credentials and training requirements have been met.

Ensures written test proctors and skills evaluators receive necessary testing materials prior to scheduled test date.

Performs all assignments with a positive team approach, providing customer friendly service to both internal and external TEEX/ESTI customers.

Certification Eligibility - 40%

Advises students about the certification process to include communicating results, resolving extenuating circumstances, complaints, and appeals of certification eligibility denials.

Determines student prerequisite eligibility based on standards set by the Certification Program and the National Fire Protection Association (NFPA).

Evaluates skill sheets for accuracy and completion.

Scores national certification tests within 10 business days (or as determined by Program Manager) of receiving tests in the certification office.

Accurately enters all testing information into the certification database system.

Accurately completes course matrices for certification classes and release test results within 30 business days (or as determined by Program Manager) of receiving tests in the certification office.

Maintains detailed records/files for each certification testing event.

Performs quality assurance checks on student files prepared by other program staff to ensure accuracy in testing results prior to issuing Pro Board certifications.

Investigates and reports anomalies with testing procedures or discrepancies in testing documents.

Certification Program Administrative Duties - 10%

Assists with the development, implementation, and revision of certification operation procedures.

Assists with program process improvement initiatives and other related projects as needed.

Assists in the validation of test banks and skill sheets as needed.

Other Duties:

Promotes and models the core values of the agency and the division.

Maintains student confidentiality.

Promotes a positive working environment that is respectful of others and allows honest feedback with open communication.

Maintains professional and positive interactions when working with coworkers and customers.

Arrives at work on time and maintains a professional appearance.

Demonstrates stewardship by managing resources effectively.

Performs all duties as assigned in a timely manner.

Performs additional work duties as assigned.

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