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On-Call Server/Bartender

3 months ago

Minneapolis, United States 9040 RR MPLS Management, LLC Full time

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit . 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the On Call Server is to create 100% Guest Satisfaction by serving lounge customers in a prompt and efficient manner. This position will be On-Call for both the Restaurant and Banquets.Ensures proper set up of tables to in the loungeInspects linen, silver, china and other items prior to using themTakes customer orders and provides suggestions for both beverage and foodReports beverage orders to bartenders, ensure drinks are garnishes before servingCoordinates service with other servers and ChefServes food and beverages to guests, refills beverages as neededRemoves dirty glasses, linens and dishes from lounge areaResponds to customer requests and complaintsCleans lounge area during and after events Adheres to legal and/or company policies and standards Understands and follows the laws and guidelines for beverage serviceCloses out the customer’s bill applying cash and credit cards in accordance with established procedures Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.Provides Yes I Can genuine hospitality and teamwork on an ongoing basis.Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.Requirement/SkillsHigh school diploma or GED requiredTwo years of experience in similar position within an upscale environment is preferredBasic skills in reading, writing, arithmeticMust be at least 21 years old in order to serve alcoholMust have excellent customer service skillsWilling to work a flexible schedule including weekends and holidaysAbility to relate to all levels of guests and managementMust possess a strong team spirit Physical DemandsAbility to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionallyAbility to maneuver up to 150 pounds, occasionally, for short periods of timeAble to set up and take down tables, chairs, stages and other banquet meeting fixturesAbility to push and pull carts weighing up to 200 lbs, occasionallyAbility to stand for extended periods of time, constantly Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all timeshis position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.