Onsite Support Engineer

4 weeks ago


Walkersville, United States Tata Consultancy Services Full time

Hardware IMAC Support:  Troubleshoot, diagnose and resolve the tickets which required onsite support  Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution  Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption  Participate in war room during major incidents  Manage any end-user service requests (. desktop, mobile) which require local interaction  Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)  Collect hardware as part of user’s leavers process Asset Management: Maintain asset register including hardware and software Alert Customer in case of licensing issue (Software)  Manage non-standard intervention / software installation PC and other devices logistics Management § Software IMAC and configuration  Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor  Perform Soft IMAC, Image loading where this cannot be executed remotely  Software deployment on end user devices o Deployment of mobile apps  Hands and feet support -Special devices  Meeting room support and conference room devices Printers & Laboratory and manufacturing devices  Support to Organizational Events  Customer 3rd Party Support and Co-ordination  Perform remote troubleshooting through diagnostic techniques and pertinent questions Perform other duties as assigned



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