Operations Team Lead
4 weeks ago
Essential Functions:
• Perform the operational process and support operations functions related to inventory control such as accepting truck manifests, returns to vendor, transfers, mail outs/delivery, store supplies ordering and model best practices
• Plan ahead and properly prep receiving area for expected merchandise
• Prep whiteboard communications with manifest information and other needed items
• Assign associate roles during the receiving (unload and sort), merchandise processing/prepping, and stocking process and ensure that they completely understand each of their functions
• Maintain the cleanliness and organizational standards for the receiving area and stockroom
• Develop and work from a daily prioritized workload plan
• Process transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise in partnership with Asset Protection.
• Lead the maintenance tasks including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies.
• Bail cardboard and prepare plastic for recycling.
• Ensure the cleanliness of the sales floor and the receiving area following processing on truck days.
• Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, and office areas. (Note: if applicable, specific stores may have 3rd party cleaning service)
• Maintaining a safe shopping and working environment
• Support the Omni functions in the store including picking, packing and shipping customer orders
• Open and close the store, including weekends
• Approve select point of sale transactions such as returns and voids.
• Resolve customer service issues as needed.
• Understand and be able to use all building operating systems
Education / Experience Requirements:
Position Contribution Level: Intermediate Level
Minimum Education & Experience:
• High School Diploma or GED equivalent
• Read and speak English
• Ability to read and adhere to all policy and procedure manuals
Preferred Education & Experience:
Retail Operations Experience
Physical Requirements:
• Must be able to lift between 10 lbs to 72 lbs at floor level and/or team lift when necessary
• Ability to push or pull 100 lbs to 500 lbs carts to sales floor
• Ability to operate a computer
• Ability to work unsupervised
• Ability to stand for long periods of time
• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks
Reporting Relationships:
Supervisor: Operations Team Manager, Merchandise Team Manager or Assistant Store Manager-Merchandising
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