Patient Service Specialist

3 weeks ago


Jacksonville, United States Mayo Clinic Full time

The Patient Service Specialist plays an integral role in creating a premium customer service experience and guiding patients and visitors smoothly through their visits. The PSS facilitates patient visits through thorough and timely appointment arrival and scheduling processes. Conveys an impression which reflects favorably upon the public relations of the institution. Obtains or verifies patient demographics, medical insurance information, and processes patient appointment communications and related materials. This position requires direct patient contact; continuous face to face interaction with patients, visitors, physicians, nursing, and other clinical support staff; requires critical thinking skills with attention to detail. Requires the ability to prioritize daily tasks simultaneously within a fast paced, very changing work environment; must be adaptable and flexible within a strong team structure. Ability to understand logistics and how it can relate to your work area associated with the flow of patients throughout Mayo Clinic, including transportation of the patients within the campus with attention to standards of safety and security. Responsible for ensuring the cleanliness and safety of patient facing areas, engaging facilities and housekeeping services as needed. Receives and responds to phone calls and electronic communications within the institution. Skillfully navigates through multiple electronic applications, devices and medical equipment. Examples include but are not limited to electronic medical record, other electronic applications, iPad/tablets, and assisting patients in using Kiosks. Patient appointment scheduling may be required. Other job-related duties as assigned by leadership including training of new employees.



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