Global Resilience Manager

Found in: Talent US C2 - 2 weeks ago

Goodyear, United States Amazon.com Services LLC Full time
The Global Resilience Manager, enables comprehensive security risk preparedness and response process’s, building resiliency capabilities for the organization to cope with various levels of threats, incidents and crisis situations that jeopardize Amazon’s personnel, assets, operations and interests.

The Global Resilience Manager must have a high degree of crisis management experience, resourcefulness and drive, critical and creative thinking skills, and exposure to tactical and operational security. They must have the ability to communicate information that may be incomplete, indirect, highly complex, seemingly unrelated and/or technically advanced. They must be comfortable with evolving technology, able to deal with and work through ambiguity, exhibit flexibility needed to shift workload in accordance with changing priorities, be comfortable leading in a sometimes stressful and fast-paced, priority-driven environment, and be prepared to brief departmental leadership. They must be a highly motivated self-starter who can operate within a global team.

Key job responsibilities
•Create detailed resilience frameworks, standards and programs to enable risk change identification, assessment and management. Creating mechanisms, standards and processes by translating Amazon Security Policies into real world applications to adapt to and or Absorb impacts of negative risk.
•Support the business with analytical deep dives to identify root causes of Loss, Risks, Security Breaches and Major Incidents, determining additional mitigations and or corrective actions
•Train, advise, and partner with other functions in identifying, managing and mitigating risks through robust standards and processes
•Work with stakeholders and internal customers to establish, provide, and agree on clear goals, objectives, and performance delivery outcomes as well as timelines
•Support planning and response with internal teams and manage relationships with business units and functions
•Build a resilient organization and prepare the business to be able to respond to a range of events that may pose risk to associates, operations, assets and brand
•Respond to requests to assist when additional guidance or crisis management is needed
•Partner with stakeholder teams to invent and implement crisis management solutions

A day in the life
The Global Resilience Manager works closely and on daily basis with senior Global Security Operations (GSO), Regional Security & Loss Prevention (S&LP) and operations leaders to determine organization challenges and needs, translating them into proportionate and effective standards and programs. World Wide Amazon Stores (WWAS) operate in highly diversified and complex environments which includes numerous regulatory and law enforcement models, cultures, languages, criminality levels and national, political, social and security complexities. The Senior Risk Manager works to support and sustain long term programs and initiatives and can be called upon to support dynamic risk preparedness and response during changing operating risk environments. Enabling action through regional teams and partners, influencing adoption and capability continuous improvement with regional flexibility and scale.

About the team
Working in partnership with our stakeholders, we secure the Amazon supply chain end-to-end and promote security in business decision-making conversations. We do this by preventing Security and Loss Prevention-related risks and vulnerabilities as early as possible, intervening in unfolding incidents in order to minimize any negative impact as well as thoroughly investigating security-related incidents in order to identify and remove root causes, preventing reoccurrence.

The Resilience team creates and maintains a Resilience framework to ensure continuation of our business, providing risk oversight, risk preparedness, contingency planning and incident response as a service to Business and operational Security & Loss Prevention Teams. The Resilience team provides strategic, tactical and operational mechanisms by working closely with global and regional business leaders and support functions.

The team leverages global and regional Risk & Resilience (R&R) teams to monitor existing and evolving threats, assessing risk level changes in order to drive increased preparedness and enable business adaptation and or absorption of changing risk conditions, including response and recovery activity to manifested incident and crisis events.

We are open to hiring candidates to work out of one of the following locations:

Goodyear, AZ, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

•Bachelor’s degree or 5+ years of relevant experience
•5+ years of private sector or government crisis management experience
•Project management and delivery experience
•Experience in industry risk assessment and business resilience processes

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you

•Master’s degree in related field (International Relations, Criminal Justice, Risk management, Political Science, Business Intelligence, Business Continuity or Resilience etc.)
•Experience with continuous improvement cycles and analytical methodology
•Demonstrated ability to work with multiple, competing deadlines, with excellent attention to detail
•Ability to communicate with all levels of business leadership and staff
•Familiarity with risk, business continuity and data management platforms (BSI, Audit board etc)
•Security risk management industry certification (ASIS CPP, CSMP)
•Second Language is a plus

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