Executive Housekeeper

Job Details

Description

Specific Duties:

Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily. Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction. Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies. Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office. Ensure all cleaning equipment is in proper working condition and plan for repairs as needed. Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies. Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels.  Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced. Compile and report accurate status of guest rooms to front office.

MINIUM REQUIREMENTS

High school diploma or equivalent required; college degree preferred. Minimum 2 years of supervisory experience, and 2 years housekeeping experience in a commercial environment in a supervisory capacity; OR equivalent level of education and experience. Excellent communication (written and verbal) and interpersonal skills; interact with team members, vendors, clients, guests, and department heads. Must have the ability to communicate in English. Proficient in Microsoft Word, Excel, and Outlook. Proficiency in property management systems (Opera and Delphi) a plus. Excellent time management skills; must be able to work independently and simultaneously manage multiple projects. Willing to learn new tasks. High attention to detail. Maintain professional appearance and manner. Comply with attendance rules and be available to work on a regular basis.

WHAT ARE WE LOOKING FOR?

Proven, dynamic leader and self-starter. Strong written and verbal communication skills Demonstrated problem-solving and interpersonal skills. Luxury and independent hotel experience preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information to resolve conflicts. Local and regional market experience is a plus. Honesty, integrity, passion for hard work and success Results driven.

WHO ARE WE?

Opened in 1913, the HOTEL DU PONT is dedicated to delivering timeless luxury with a modern and sophisticated sensibility. Located in downtown Wilmington, Delaware, in the heart of the picturesque Brandywine Valley, the 12-story Italian Renaissance landmark building boasts 217 guest rooms and spacious suites. Named the #1 hotel in Delaware by Conde Nast Traveler and U.S. News and World Report, the hotel is home to Le Cavalier at the Green Room, a modern French brasserie helmed by Chef-Partner Tyler Akin. Owned by Buccini/Pollin Group and managed by PM Hotel Group, the HOTEL DU PONT is a member of Preferred Hotels and Resorts Worldwide and a charter member of Historic Hotels of America. For more information, visit www.hoteldupont.com. Follow us on Facebook and Instagram. ­­­­­­­­­­

ABOUT PM HOTEL GROUP

Awards + Accolades:

Recognized as a Best Place to Work in Hospitality as seen in Hotel Business­­­­­­­­ Fastest Growing Private Companies in DC – Washington Business Journal Inc 5000 – Fastest Growing Private Hospitality Companies

PM is PEOPLE-POWERED

At PM Hotel Group we are passionate about fostering an environment that allows our associates to thrive. Creating a culture dedicated to respect, teamwork, entrepreneurial spirit, and the drive to

succeed, we encourage our associates to express themselves and their unique talents. We celebrate diversity and are committed to equity and inclusion. 

A top-15 hotel management company, PM Hotel Group has over two decades of experience building relationships with brands, partners, and third-party hotel owners. We know that our greatest resource is our people, and this people-first mindset is at the heart of our corporate DNA.

Customer Satisfaction: 

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

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