Executive Housekeeper

BASIC FUNCTION: The Executive Housekeeper is responsible for providing for the comfort and cleanliness of property guests, visitors and employees. The Executive Housekeeper also works in establishing standards of service and cleanliness and interprets these standards to employees through training and standards of performance evaluations.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school diploma or equivalent.
• A minimum of five years' experience in housekeeping.
• Ability to communicate effectively - orally and written.
• Excellent knowledge of cleaning equipment, chemicals and standards.
• Ability to handle multiple ongoing projects/tasks in a fast-paced team environment and deal with/interact all levels of the organization
• Strong employee relations’ skills
• Excellent attention to detail, flexible and adaptable to change.
• Excellent organizational, time-management and analytical skills.
• Positive, outgoing and self-motivating individual with pleasant personality.
• Ability to maintain a professional manner and appearance in all situations

  ESSENTIAL FUNCTIONS:

  1. Accountable for the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through proper training, staffing, and supervision of staff.
  2. Maintains housekeeping and guest supplies at appropriate levels with minimal loss and waste.
  3. Continually monitors guest service scores and makes adjustments to achieve Hilton brand standards and service levels.
  4. Guarantees that housekeeping and laundry staff follow all Hilton brand and OTH standard operating procedures and policies.
  5. Identify, communicate and coordinate the condition of furniture, fixtures, décor, etc. to ensure proper preventative maintenance program and rehab projects are completed.
  6. Operate the department in accordance with all OSHA requirements and brand guidelines.
  7. Manages labor costs by appropriately scheduling based on the occupancy of hotel.
  8. Complete bi-weekly payroll for the Housekeeping Department.
  9. Manages performance of staff to ensure that required work goals are fully achieved.
  10. Conduct daily pre-shift meetings and reviews all pertinent information for the day's activities; departures, arrivals and scheduled stayover cleans.
  11. Ensures proper and timely communication with all departments.
  12. Maintains a safe work environment for team members and guests through observation and reporting of any unsafe environment.
  13. Other duties, projects, and tasks as assigned.

      Source: Hospitality Online