![Signature Aviation](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 month ago
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.
Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures. Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
A CSR is expected to:
Work as part of a team to provide everyone with a friendly welcome to Signature.Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties. Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services. Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner. Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors. Replenish complementary beverages/supplies, as outlined in the facility appearance standard. Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested. Assist pilots with access to airport and weather information, portals and computers. Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed. Abide by emergency response procedures when/if critical events occur. Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel. Exhibit a positive attitude, consideration and courtesy to everyone at all times. Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport. Create accurate records pertaining to time worked and activities and services performed.
The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled. Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Operate a multi-line telephone and use the company-approved greeting. Drive cars, vans or other shuttles in some locations, where applicable. Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies. Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders. Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software. Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions. Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity. Ability to prioritize and perform multiple tasks simultaneously. Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa. Ability to read small print.Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.
To qualify for this position, applicants and those in the role must have:
High School diploma or general education degree (GED) Minimum of 18 years of age. A valid state license is required where applicable (based on locations where driving is required). A professional appearance Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies. Must be legally authorized to work in the country of employment. Ability to successfully and timely complete Signature’s training programs Ability to use a computer and email, including passing computer-based training modules. Strong verbal and written English communication skills. Ability to work flexible schedules and in various weather conditions. Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time) Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field Preferred: knowledge of radio procedures and protocols.Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
-
Customer Service Representative
3 months ago
Laredo, United States Lone Star Distributions Full timeJob DescriptionJob DescriptionWe are looking for an experienced and motivated Customer Service Representative to join our sales team. The customer service representative position is open for someone who loves helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication...
-
Customer Service Representative
3 weeks ago
Laredo, United States Alphagraphicsfranchise Full timeBENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life...
-
Customer Service Representative
2 days ago
Laredo, Texas, United States HEB Grocery Stores Full timeCustomer Service RepresentativeHEB Grocery Stores is seeking a motivated and customer-focused individual to assist with providing excellent customer service and quality products to our community.Key Responsibilities:Package groceries and assist customers with transporting their merchandise from the store to their vehicle.Gather baskets and pick up trash...
-
Customer Service Representative
1 week ago
Laredo, United States XPO Full timeWhat you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...
-
Customer Service Representative
3 months ago
Laredo, United States Bosch Ai Full time**Customer Service Representative** * 11302C EastPoint Dr, Laredo, TX 78045, USA * Full-time * Legal Entity: Robert Bosch LLC **Company Description** Our strategic objective is to create connected solutions, improving the quality of life worldwide. * **Make Your Mark:** Give your job a meaning, with solutions Invented for Life * **Shape Tomorrows World:**...
-
Customer Service Representative
3 days ago
Laredo, United States Webhelp Full timeApply Now Job Title: Customer Service Representative (On-Site) Job Description The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product...
-
Customer Service Representative
4 weeks ago
Laredo, United States Webhelp Full timeApply Now Job Title: Customer Service Representative (On-Site) Job Description The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product...
-
Customer Service Representative
3 months ago
Laredo, United States Transplace Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO004910 Showing 1 location **Job Details** **Description** **PRIMARY JOB ACCOUNTABILITIES** * Process customer orders accurately and complete them in a timely manner. * Trace customer shipments * Work with Dray carriers for on time deliveries * Thrill...
-
Bilingual Customer Service Representative
2 months ago
Laredo, United States The Allstate Corporation Full timeThe Retail Sales Agent Trainee Specialist obtains industry experience working in a sales& and& customer support role while preparing and training to become a Licensed Insurance Sales Agent.& This role attends classroom and hands-on training to assist Customer Service Representative, Customer Service, Bilingual, Insurance Sales, Representative, Agent
-
Retail Customer Service Representative
2 weeks ago
Laredo, United States EZCORP Full timeAddress: 301 Clark Blvd. Laredo, Texas 78040 Brand: EZPawn Pay range is based on experience from $11.00 - $13.50 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and...
-
Insurance Customer Service Representative
4 months ago
Laredo, United States Jimmy Campana-Lopez-Farmers Insurance Agency Full timeJob DescriptionJob DescriptionIf you enjoy helping others and are a compassionate, customer-focused individual, then apply to our LAREDO insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Jimmy Campana-Lopez-Farmers Insurance Agency we pride...
-
Customer Service Representative-Temporary
3 weeks ago
Laredo, United States SERCO of Texas, Inc. Full timeDuties And Responsibilities Adheres to the mission of SERCO. Shows interest and concern for all customers, treating them with respect and care. Assists customers in navigating computer-based information sources such as America's Job Bank, Work in Texas, and My Texas Careers. Assists customers with preparation of resumes and applications. Explains to...
-
Customer Service Representative
3 weeks ago
Laredo, United States Signature Aviation plc Full timeJob Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and...
-
Customer Service Representative-Temporary
3 months ago
Laredo, United States SERCO OF TEXAS - LAREDO Full timeDUTIES AND RESPONSIBILITIES: Adheres to the mission of SERCO. Shows interest and concern for all customers, treating them with respect and care. Assists customers in navigating computer-based information sources such as America's Job Bank, Work in Texas, and My Texas Careers. Assists customers with preparation of resumes and applications. Explains to...
-
Customer Service Representative
2 weeks ago
Laredo, United States Signature Aviation plc Full timeSignature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
-
Customer Service Representative I, 202, 311 Program
4 months ago
Laredo, United States City of Laredo Texas Full timeResponsible for direct customer service activities involving the intake and handling of multi-department service requests and/or complaints regarding City and County services. Provides customers with as much information and direct service as possible Customer Service Representative, Customer Service, Program, Representative, Travel, Retail, Information
-
Customer Service Representative
3 weeks ago
Laredo, United States Signature Aviation Full timeJob Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and...
-
Customer Service Representative
3 weeks ago
Laredo, United States BBA Aviation Plc. Full timeJob ID 11023Date Posted 07/31/2024Location Laredo, TexasAirport Laredo Int'l AirportCompany Signature Flight Support LLCJob Type Full timeJob Level Standard Job Description Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on...
-
Customer Service Representative
1 month ago
Laredo, United States Signature Flight Support Full timeJob Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development. ...
-
Customer Service Representative
1 month ago
Laredo, United States BBA Aviation Plc. Full timeJob ID 11023Date Posted 07/31/2024Location Laredo, TexasAirport Laredo Int'l AirportCompany Signature Flight Support LLCJob Type Full timeJob Level Standard Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.Eligible team members enjoy a wide array of benefits...