Retail Branch Manager

4 weeks ago

Highlands Ranch, United States Red Rocks Credit Union Full time

We are looking for A Retail Branch Manager to join our team. could that be YOU? Let's find out...

  • Do you consider yourself to be a leader? Do you enjoy coaching and motivating others?
  • Are you organized? Are you able to adapt swiftly to changes?
  • Are you able to resolve escalations quickly and effectively?
  • Do you long to work in an organization dedicated to fulfilling the hopes, dreams and aspirations of its membership and employee base?

If you enthusiastically answered "Yes" to the questions above, this might be the Retail Branch Manager position for you

Here's the short list of typical responsibilities (not exhaustive, of course):

  • Provide leadership and supervision to the branch team, including staffing, training, evaluating performance, maintaining daily operations, staff scheduling, problem solving, motivating the team, staff retention, and decision making, enabling the department to function efficiently, and providing exemplary member service.
  • Responsible for the performance of the branch. Maintain and grow sales and member satisfaction through regular coaching, motivating, and training and development of branch staff, which results in improved sales performance, service skills, product knowledge, and policy and procedures.
  • Responsible for business development to promote membership, deposit, and loan growth, and positive community relations, including positive reviews. Partnering with the branch team to maximize new member relationships and identify additional opportunities for loans and deposits.
  • Acts as a mediator between staff and management personnel.
  • Assigns and monitors tasks of staff members, provides training, sets schedules, ensures policies and procedures are followed, and deadlines are met.
  • Complete performance evaluations by establishing goals and action plans. As needed, set up performance improvement plans and disciplinary actions.
  • Review and approve direct reports timecards and time off requests.
  • Provide continuous education and reinforcement to Tellers on Red Rocks' strategic objectives to assist in meeting organizational goals.
  • Educate branch personnel on all products and services.
  • Responsible for all necessary daily service functions, as needed. These would include but not be limited to check cashing decisions and other member exceptions, performing all BSA duties, complete members' transactions at the teller window with accuracy, maintain and balance cash drawer, opening and closing of branch, processing ATM and mail transactions, supervising the electronic records process and assisting records management staff. Manage vault duties and maintain working knowledge of vault procedures.
  • Ensure Red Rocks' cash assets and members' confidentiality is always upheld.

Desired Performance Competencies:

  • Coaching and Developing Others
  • Continuous Improvement
  • Driving for Results
  • Positive Approach
  • Emotional Intelligence Essentials
  • Customer Focus
  • Business/Functional/Technical
  • Core Values: Upholds and Demonstrates - Relentless Care for Others, Do the Right Thing and Do it Well, Engaged Collaboration

Last, but not least, here are the typical qualifications for this position:

  • Requires three to five years of similar or related experience.
  • Typically requires one of the following: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.


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