Dispensary Retail Shift Lead

4 weeks ago

Newton Highlands, United States Redi Cannabis Full time

Unlock your Cannabis Career with Redi Join our team as a Retail Service Advisor Shift Lead.

Redi, a locally owned and operated adult use cannabis dispensary, is seeking an enthusiastic individual like you to become the welcoming face on our team

As a RSA Lead, you'll play a vital role in helping our amazing guests navigate the world of Cannabis. Your mission: to guide guests towards the best products, share your knowledge, end ensure an unbeatable experience.

Our vision: is to create a dispensary experience that is truly exceptional. This means delivering top-notch customer service, backed by passionate individuals eager to learn and share their love of cannabis. If you are someone with a dedication to customer satisfaction and a growing interest in cannabis education, we want to hear from you

Job Title: Retail Service Advisor (RSA) Shift Lead

As a Dispensary Shift Lead, you'll be the front-line supervisor responsible for opening and closing duties, overseeing RSA tasks, and bridging the gap between customers and Redi's management. You'll ensure smooth operations, maintaining high service standards, and improving the customer experience through feedback and continuous enhancement.

Responsibilities:

Maintain Dispensary Operations: Follow Redi's Policies and Procedures, handling any unforeseen circumstances.

Comply with Regulations: Understand and adhere to CCC regulations for legal operation.

Supervise and Train Staff: Coach, shadow, and ensure staff comprehension, setting examples for best practices.

Manage Opening and Closing Duties: Ensure nightly deposit completion, in-house cleaning, and prioritize positive customer interactions.

Attendance: Demonstrate punctuality and regular attendance for smooth operations and consistent customer service.

Contribute to Company Culture: Participate in tasks to reinforce company culture.

Floating and Customer Interaction: Greet customers, use displays for personal interaction, enhancing the overall experience.

Resolve Customer Conflicts: Promptly resolve conflicts to build loyalty.

Performance Metrics: Strive to meet or exceed performance targets for dispensary success.

POS Management: Maintain accurate POS records.

Problem-Solving: Resolve drawer errors during closeout.

Train New Staff: Train new RSA staff on policies, systems, and product knowledge.

Flexible Schedule: Adjust shifts as needed, including nights and weekends.

Other Duties as Assigned.

Qualifications:

  • No cannabis experience required
  • Leadership Experience
  • Tech Proficiency
  • Interpersonal Skills
  • Strong multitasking abilities
  • Operations Knowledge

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