Accounting Clerk Intermediate

3 months ago

Ann Arbor, United States University of Michigan Full time

Summary

The Intermediate Accounting Clerk is responsible for performing a variety of clerical and accounting tasks, including data entry, processing customer payments, customer phone calls, maintaining files, and assisting with inventory management. The role also involves answering phones, handling basic customer service inquiries, supporting order fulfillment, and providing administrative support for assigned projects. This position requires attention to detail, organizational skills, and the ability to work with various internal business systems.

Responsibilities*

40% - Payment Processing and Data Entry

In accordance with internal controls procedures, accurately enter financial transactions and other data into various internal and university business systems. Resolve issues as needed. Accurately enter of a variety of other items including electronic funds transfers (EFTs), purchase orders, returns, late fees, write-offs, bad debts, etc. Update and maintain accounting records as assigned. Research issues and resolve. Responsible for key processes like contributor reimbursement, sponsor/section invoices, legal service print book orders, preparation for standing orders, and returns processing. Accurately process returned mail updating customer records according to ICLE policy.

25% - Provide Customer Support

Courteously handle customer payments, process transactions, and issue receipts via phone and in response to e-mail. Answer customer accounting questions including helping them with web-based self-service. Answer incoming phone calls, provide basic product information, and direct calls to the appropriate department. Use basic knowledge of ICLE's products to assist customers.

20% - Assist with accounts collection and renewals meeting specific collection and renewal rates

Courteously make scripted outbound calls regarding renewals, declined credit cards, past due accounts, and other customer issues as assigned. Track and report on status of assigned calls.

10% - Clerical Duties

Pick up mail at the United State Post Office and transport to office. Organize and maintain files, ensuring that documents are easily accessible. Shred confidential documents as required. Assist with general administrative tasks, including copying, scanning, and faxing documents. Process orders for physical products to get them to shipped customers and keep internal records. Process returns and arrange shipping/courier service with warehouse as assigned.

5% - Additional Duties

Prepare reports and summaries for management as requested. Assist team members as assigned. Participate in team meetings. Attend live events to assist with registration as needed. Contribute to department tracking and reporting including customer comments and core management reporting. Perform other related duties as assigned. Serve on ICLE teams.

Required Qualifications*

High school diploma or equivalent; associate degree in accounting or a related field is a plus. 2-3 years of experience in an accounting or clerical role with progressively more experience. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and accounting software. Strong organizational and time management skills. Excellent attention to detail and accuracy in data entry. Ability to handle confidential information with discretion. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. Ability to work courteously with the public. Ability to complete a work sample exercise administered by ICLE

Desired Qualifications*

Familiarity with UM financial systems, policies, and internal controls

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the

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