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Host
4 months ago
Job Focus:
Focus is on, but not limited to the following:
- Collects customer information for the venue database, while constantly striving to increase the size of personal clientele.
- Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each.
- Develop a rapport while walking guests to their assigned tables.
- Develops a strong relationship with Tivoli Village employees, generating incremental business inside of the venue.
- Communicates with network regularly to keep informed of upcoming events and promotions.
- Works with a sense of urgency to anticipate customer and team members needs when the opportunity arises.
- Entertains customers while inside of the venue, taking advantage of every opportunity to upsell while ensuring service is executed per the sequence of service always.
- Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently per venue management’s instruction.
- Writes a professional and sincere thank you email to each customer after their visit.
- Communicates with management, hosts and service staff immediately to rectify all customer needs and requests.
- Working in our reservation center taking reservations for the Tivoli and SDJ locations
- Taking reservations and entering them into our reservation management system with accuracy to guest requests
- Communicates special requests to the management teams
- A minimum of one year of experience in a high volume, service focused environment.
- Reservations platform knowledge preferred (open table)
- Desire to grow in the marketing area of venue operations by building a stable client base.
- Must have a working knowledge of spirits, wine and beer as well as all other products offered.
- Must possess a working knowledge of social media marketing.
- Must exhibit a focused attention to detail, while working in a high-pressure environment.
- Able to write and speak in a confident manor.
- Must possess all required work cards.
- Maintain a clean and professional look at all times
- Must be 18 years of age or older.
- Must be able to work inside assigned bar area in the venue.
- Must be able to bend, pull, and carry bar stock to refrigerators and cabinets.
- Must be able to use hand motion when cleaning and wiping bar counters.
- Must be able to listen and respond to visual and aural cues.
- Must be able to read, write, speak, and understand English.
Complete our short application today