Front Desk Hotel

2 weeks ago

Towson, United States Holiday Inn Express Full time

Welcome to the newly renovated Holiday Inn Express Towson - Baltimore North, situated in a quiet corner of Towson and a short drive to downtown Baltimore. Whether you are visiting Towson, the Baltimore area, or just passing through, relax in one of our recently updated guest rooms and suites.


Enjoy our convenient location directly off Interstate 695 and close to Interstate 83 and Interstate 95. Our location is just a short 2 miles from Towson University and Goucher College and 5 miles from Morgan State University, Loyola University of Maryland and Notre Dame of Maryland University. We are also conveniently located within 3 miles of Greater Baltimore Medical Center, University of Maryland St. Joseph Medical Center and Sheppard Pratt Health Systems.


The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

 

QUALIFICATIONS:

  • At least 1 year of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must be able to work independently and with minimal supervision.
  • Knowledge of basic accounting principles.
  • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
  • Must be proficient in Windows operating systems company approved spreadsheets and word processing.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to work in a self-managed environment.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must maintain composure and objectivity under pressure.


RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with Hotel standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Complete the Night Audit checklist for computer procedures daily.
  • Maintain cashiering responsibilities as per Front Office procedures.
  • Maintain Front Office computer system operation according to Hotel standards.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Security Guards are made of building and guest corridors to ensure all areas are locked and secured.
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to Hotel standards.
  • Maintain proper record keeping (i.e. log books etc.) according to Hotel standards.
  • Maintain radio contact with other associates during entire shift.
  • Have a working knowledge of security procedures.
  • Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
  • Train any new Night Auditors as requested by management.
  • Run morning reports according to Hotel procedures.
  • Handle items for Lost and Found according to the standard.
  • Complete any reports as requested by management in a timely manner.
  • Complete any miscellaneous duties as required
  • As applicable to the hotel, demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
  • Attend meetings as required by management.
  • Perform any other duties as requested by the Guest Services Manager or any other member of management.

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