Receptionist, Front Desk

6 days ago

Towson, United States Towson University Full time
Job Summary

Towson University (TU) is one of the nation's top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

The Front Desk Receptionist provides general administrative support to the Administrative Building which include duties of responding to email and phone inquiries, supporting uninterrupted coverage of building front desk and check-in procedures, supporting mail system for Admin building, and other administrative duties as assigned.

Responsibilities and Duties

  • Greet visitors, support building check-in procedures, provide directions to visitor's destinations. Provide the public with information regarding a wide range of subjects, including scheduled campus events, hours of operation, academic calendar, university closing, etc.
  • Answer calls to TU main telephone line, transfer calls to appropriate extensions, provide answers to frequently asked questions, respond to emails and walk-ins.
  • Receive, sort and route incoming mail and correspondence; coordinate with departments mails and package deliveries as needed; schedule Fedex and certified mail pick-up; report 1st floor work issues to work control.
  • Monitor room scheduling for HR conference rooms. Assist with new hires orientation.
  • Send weekly separations reports to administrative departments. Remove inactive employee from the CJIS database.
  • Other duties as assigned.
Qualifications and Skills
  • High school diploma, or equivalent, and two years of experience in clerical work.
  • General knowledge of telecommunications equipment and service; of telephone information call handling procedures. Skill in the use of keyboards and basic communication software; in listening techniques for interpreting caller requests. Ability to speak clearly and effectively; to learn and comprehend information regarding functions of departments; to interact with callers in a pleasant and courteous manner and maintain poise under pressure.
  • Strong customer service skills and the ability to communicate effectively with the public, employees, and students in courteous and respectful manner.


Except for qualifications established by law, additional related experience, and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Salary and Benefits

$41,524 annually and full University benefits that includes annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here . TU also offers a variety of great perks and discounts, which can be found here .

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.

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