Customer Service Manager

7 months ago


Mayfield Heights, United States Chick-fil-A Full time

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.


Are you looking for a company who cares about you? Do you want to be part of a fun organization, who puts people first?

Then, Chick-fil-A Mayfield is the place for you


At Chick-fil-A, the management team is in charge of all aspects of shift management and ensuring that each guest has an outstanding experience. We lead the industry with our world renowned customer service training; we encourage and uplift the team to inspire to dream and accomplish goals. We created a culture of care and influence for each other and our communities.

Chick-fil-A of Mayfield is more than an income; it's an opportunity to gain and teach valuable life skills.


Responsibilities include:

  • Ensures that Team Members follow all systems & processes.
  • Responsible for speed of service, accuracy and positive culture
  • Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
  • Monitors team members with dining room, restroom, parking lot and overall facility cleanliness.
  • Must be able to lift up to 50lbs, bend and stand for up to 8+hrs a day
  • Perform any of the tasks above as needed throughout shift.
  • Problem solving with team and guests; consults with management regarding complex issues.
  • Maintains a positive working relationship and treats all employees with honor, dignity and respect while providing them with direction and feedback.
  • Communicates employee performance and policy/procedure violations to management for appropriate handling.
  • Strictly adheres to all Company policies and procedures.


A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:


  • Medical/Dental/Vision Insurance
  • 401K match
  • Pension Plan
  • PTO (Paid time off)
  • Sundays Off
  • Free Meal Plan
  • Scholarship Opportunities
  • Bonus/Incentive Program
Previous customer service experience * Previous leadership experience an asset * Team-oriented * Great customer service skills

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