Customer Care Representative

Found in: Talent US C2 - 2 weeks ago


Colorado Springs, United States Integrity Roofing and Painting Full time

Customer Care Representative

Integrity Roofing and Painting, LLC

Colorado Springs, CO 80909


Job Summary:

Responsibilities include but are not limited to, providing administrative and functional support in our customer service department. This position will also multi-task a variety of front office duties. We provide on the job training as our processes and programs are proprietary. This position is an IN-OFFICE position where multiple people will be present daily.

Responsibilities:

Will be responsible for the following tasks at a minimum as well as additional job tasks as requested by management to reach our goals in Customer Service Satisfaction, Profitability, and

Peace.

  • Answer incoming calls and data entry
  • Communicate with customers effectively
  • Communicate with coworkers effectively
  • Communicate with insurance company representatives effectively
  • Process customer payments
  • Respond to emails in a timely fashion
  • Scan job documents into company database
  • File maintenance

Requirements

Qualifications and Skills

  • High school diploma
  • 2 years customer service experience in a high-volume call environment
  • 2 years office experience in computer skills, Microsoft Word, new applications as needed, and office equipment (fax, printer, copier)
  • Excellent typing skills
  • Ability to follow directions and multiple processes in a detailed and timely manner
  • Excellent organizational, coordinating, and personal interface skills
  • Excellent written and verbal communication skills
  • Reacts positively to change; demonstrates flexibility and adaptability
  • Demonstrates timely and consistent job attendance history


Benefits

Compensation & Benefits:

  • Pay starting at $17.00 per hour 
  • Full-time, year-round position
  • Paid Time Off
  • Company Paid holidays
  • 401K with company match




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