Customer Care Representative
Found in: Talent US C2 - 2 weeks ago
Customer Care Representative
Integrity Roofing and Painting, LLC
Colorado Springs, CO 80909
Job Summary:
Responsibilities include but are not limited to, providing administrative and functional support in our customer service department. This position will also multi-task a variety of front office duties. We provide on the job training as our processes and programs are proprietary. This position is an IN-OFFICE position where multiple people will be present daily.
Responsibilities:
Will be responsible for the following tasks at a minimum as well as additional job tasks as requested by management to reach our goals in Customer Service Satisfaction, Profitability, and
Peace.
- Answer incoming calls and data entry
- Communicate with customers effectively
- Communicate with coworkers effectively
- Communicate with insurance company representatives effectively
- Process customer payments
- Respond to emails in a timely fashion
- Scan job documents into company database
- File maintenance
Requirements
Qualifications and Skills
- High school diploma
- 2 years customer service experience in a high-volume call environment
- 2 years office experience in computer skills, Microsoft Word, new applications as needed, and office equipment (fax, printer, copier)
- Excellent typing skills
- Ability to follow directions and multiple processes in a detailed and timely manner
- Excellent organizational, coordinating, and personal interface skills
- Excellent written and verbal communication skills
- Reacts positively to change; demonstrates flexibility and adaptability
- Demonstrates timely and consistent job attendance history
Benefits
Compensation & Benefits:
- Pay starting at $17.00 per hour
- Full-time, year-round position
- Paid Time Off
- Company Paid holidays
- 401K with company match
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