Room Service Manager

3 weeks ago

New York, United States Five Star Catering Staff Full time

Job Type: Full-time

Salary: 65K-80K plus bonuses and commissions

Location: New York City, New York

Job Description:
As the Room Service Manager, you will be responsible for managing the room service operations within our hotel, ensuring that guests receive prompt, accurate, and high-quality service. You will oversee the room service team, coordinate with the kitchen and other departments, and maintain the highest standards of guest satisfaction. This role is perfect for a hospitality professional who is passionate about delivering personalized and exceptional guest experiences.

Responsibilities:

  • Manage all aspects of the room service department, including staffing, scheduling, and daily operations.
  • Recruit, train, and develop room service staff, fostering a positive and collaborative work environment.
  • Ensure the timely and accurate delivery of food and beverages to guest rooms, with an emphasis on presentation and service quality.
  • Develop and enforce room service policies, procedures, and service standards to ensure consistency and guest satisfaction.
  • Monitor inventory levels for room service supplies, including food, beverages, and equipment, and coordinate with the purchasing department for timely replenishment.
  • Work closely with the culinary team to ensure that menu items meet guest expectations and are delivered promptly.
  • Handle guest inquiries, special requests, and complaints with professionalism, ensuring a positive resolution and guest satisfaction.
  • Maintain the cleanliness and organization of room service areas, including carts, trays, and storage spaces.
  • Analyze room service operations to identify opportunities for improvement and implement strategies to enhance efficiency and guest experience.
  • Ensure compliance with health, safety, and sanitation regulations, maintaining a clean and safe working environment.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Minimum of 3-5 years of experience in room service or food and beverage management, preferably in a hotel or upscale environment.
  • Strong leadership and team management skills, with the ability to inspire and guide staff.
  • Excellent communication and customer service skills, with a focus on guest satisfaction.
  • Exceptional organizational and time management abilities, with attention to detail.
  • Proficiency in room service management software, POS systems, and Microsoft Office Suite.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Passion for the hospitality industry and a commitment to delivering an outstanding room service experience.

Benefits:

  • Competitive base salary plus commission structure
  • Comprehensive benefits package, including health insurance and retirement plans
  • Opportunities for career advancement and professional development
  • Positive and collaborative work environment with a focus on employee well-being

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