Clinical Ambulatory Services Rep II

2 months ago

Houston, United States Texas Children's Hospital Full time

We’re hunting for a Clinical Ambulatory Services Rep II, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will be responsible for both clinical and non-clinical duties. The role will provide patient care and excellent customer service in the Texas Children's healthcare setting. To help coordinate flow and provider schedules to effectively manage patient care.

Think you’ve got what it takes?

Job Duties & Responsibilities

Demonstrates positive and effective interpersonal skills, communication, and customer service skills.

Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.

Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.

Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.

Proactively approaches dissatisfied customers and implements customer service recovery measures.

Identifies prolonged wait times for patients in waiting room and reports to clinic manager.

Obtains translation services as needed for customers.

Participates in meetings to assist in planning optimal patient flow for session/day.

Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.

Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Facilitates the appointment check-in procedure

Coordination of Schedules.

Provides high quality, cost-effective patient care for clinicians and the patient/family.

May collect specimens and perform Point of Care Testing.

Facilitates patient flow as the scheduling master for the clinic.

Skills & Requirements

H.S. Diploma or equivalent preferred College degree in related field

Required Certifications and Licenses

CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants

CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association

(AMCA)

EMT - Emergency Medical Techn by the Texas Department of State Health Services

EMT-A - Advanced EMT by the Texas Department of State Health Services

EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services

EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services

EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services

LIC PAR - Lic-Paramedic Texas Department of State Health Services

NCMA - National Cert Med Assistant National Center for Competency Testing

NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals

RMA-AAH: American Allied Health American Allied Health

RMA-AAMP: American Association of Medical Personnel American Association of Medical Personnel

RMA-AMT: American Medical Technologist American Medical Technologist

RMA-ARMA: American Registry of Medical Assistants American Registry of Medical Assistants

Required 2 years' Experience in a clinical/direct patient care setting

Preferred 2 years' Experience in a healthcare setting and customer service-focused industry and Outpatient clinic operations experience 

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