Financial Lines AVP, Professional Program Claims
3 weeks ago
Zurich North America is hiring an Financial Lines AVP, Professional Program Claims to join our team
At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: WTC- NY, Parsippany, Schaumburg or Dallas.
Leads and directs a team of technical Claims Professionals and/or Claims Managers in various professional lines (including but not limited to Lawyers Professional Liability, Veterinary Professional Liability ect.) to ensure accurate and timely resolutions of claims in highly complex lines of business. Serves as a subject matter expert to the underwriting team regarding product developments or enhancements to provide support and guidance and ensure compliance with the regulatory policies. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of management staff to maximize contributions and drive employee development and operational improvements.
In this role you will be responsible for:
Drive superior claims results by providing direction, technical guidance, tracking and reporting on key metrics for high exposure, high complexity claims. Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems. Achieve best practices by reviewing claims files, identifying trends and recommending improvements. Contribute to effective claim outcomes by effectively implementing Claims Best Practices to manage loss payments and claim expenses. Ensure compliance with all legal, regulatory and internal control requirements. Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings. May share information concerning industry trends and major claim issues by collaborating with underwriting and centers of expertise. Is a business partner to underwriting and centers of expertise in drafting endorsements/policies as well as provide ongoing feedback on policy/endorsement wording modifications. May attend critical insured/potential insured meetings and otherwise participates in significant marketing events. Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members. Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies. Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on- one meetings, appropriate email, IM and regular interpersonal communications. Share professional and technical knowledge by participating in industry conferences or associations or has other involvement in industry events. Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics. Protect Zurich´s reputation by keeping claims information confidential. Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed.Basic Qualifications:
Juris Doctor and 8 or more years of experience in the Claims areaOR Bachelor’s Degree and 9 or more years of experience in the Claims area
OR High School Diploma or Equivalent and 11 or more years of experience in the Claims area
AND 3 or more years of management experience Customer service experience Experience with Microsoft Office Knowledge of insurance legal statutes and procedures Travel 0%-25%
Preferred Qualifications:
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().
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