IT Specialist

Found in: Talent US C2 - 2 weeks ago

Lenoir City, United States WindRiver Lakefront & Golf Community Full time

Summary: Multi-dynamic WindRiver and related businesses include real estate, Citico's Restaurant, WindRiver Golf Course, Weddings & Events, WindRiver HOA & Club, WindRiver Marina & Harbor, Landscaping, Norton Creek Mountain Preserve, Arcadia Builders, Ayres Vacation Rentals, and more growth opportunities in the future. Like every WindRiver area, the IT Specialist will collaborate and teamwork with all departments, staff, and services.


Position Summary: This position, IT Specialist, is responsible for supporting all WindRiver and providing both onsite and remote technical support to for our employees and affiliated businesses. This position requires a high level of customer service and technical troubleshooting abilities.


Responsibilities:

  • Accurately diagnose and repair various copier, printer, and computer equipment, applications, and accessories
  • Provide onsite and remote technical support via phone, email, and remote access to devices
  • Log in to employee desktop and laptop devices to troubleshoot and repair issues
  • Collect information and lead users through diagnostic procedures to determine issues
  • Escalate technical and employee issues to management and third-party vendors as needed
  • Accurately log and track calls/issues using ticket database while maintaining documentation
  • Perform installation, configuration, testing, troubleshooting, and repair of devices and software
  • Partner with Human Resources to prepare new hire materials prior to onboarding
  • Train onsite users on all hardware and software upon hire and as needed
  • Maintain confidentiality of the company's financial, material, and intangible assets
  • Adhere to WindRiver's regularly updated COVID-19 response bulletin
  • Perform other duties as assigned

Qualifications:

  • 2 years' experience in technical support
  • Technical or Associates degree preferred; High School diploma required

Knowledge/Skills/Abilities:

  • Ability to remain positive in both service and relationships with staff, guests, and Members
  • Excellent skills with the Microsoft Office 365 Suite
  • Excellent track record of communication skills
  • Strong organizational skills
  • Work as a team player with a professional demeanor

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