Technical Support Specialist
4 weeks ago
Description:
Our client is looking to add a technical support specialist to their team on a 6 month contract to hire basis. This tech will support end-users with automated inventory management/charge capture systems as well as some general PC software issues. The system uses RFID technology to monitor inventory levels and track device/consumable usage for end-users, and integrates the data into end-users' existing IT systems. The team gets about 400-500 tickets/month and uses a Salesforce ticketing system. Techs should have a solid understanding of IT concepts from an AS degree or A+/Net+ certifications.
The manager is actually a TEKsystems former that started as a tier 1 tech a few years ago and worked his way up. He is all-in on career advancement and growth opportunities, and is looking for a candidate with call center experience, strong customer service skills, good communication, and most importantly initiative to learn and grow with the team.
Skills:
Technical support, Customer service, Support, Troubleshooting, Windows, Help desk support, Windows 10, Help desk, Phone support, Call center, Service, azure, networking, Application support, healthcare
Additional Skills & Qualifications:
Experience with Azure cloud is a plus. Techs should be familiar with networking terminology such as DHCP, TCP/IP, LAN/WAN, firewall, etc.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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