Workforce Delivery Lead

2 weeks ago

Chandler, United States WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Lead Technology Business Services Consultant responsible for workforce delivery activities to join the Chief Technology Office (CTO) Workforce Management team. This team provides workforce management and resource planning in alignment with business goals and the Wells Fargo Technology EPIC strategy that enables CTO teams to recruit, develop, retain, and maximize the potential of their high-performing and diverse talent while achieving financial commitments.

In this role, you will:
  • Serve as the central point of contact for workforce-related needs and questions for supported line of business leadership and managers
  • Develop, drive, and manage workforce strategies and associated headcount activities to ensure supported line of business has the talent needed to reach its goals while minimizing risk and meeting budget and financial commitments
  • Manage and navigate the hiring and recruiting processes to ensure requisitions are following the correct procedures to meet timelines and future staffing needs for supported line of business while adhering to established parameters (i.e., location, job level, comp)
  • Create and manage consumable reporting and status of workforce metrics to drive action and outcomes
  • Coordinate, track, manage, and provide guidance on operational workforce health (e.g., employees vs. contingent ratios, global resource targets)
  • Support the line of business in attracting and sustaining diverse talent in the workplace through initiatives aimed at creating long-term partnerships that improve retention, career growth, and provide equitable access to development opportunities
  • Partner with key stakeholders such as Resource Planning, Talent Acquisition, and Finance as a trusted advisor and liaison for the supported line of business to communicate leadership decisions about workforce plans and efficiency targets to ensure alignment
  • Ensure service quality and cost effectiveness of CTO Workforce Management solutions
  • Collaborate and consult with the technology team and more experienced management within Technology Business Services functional area to resolve Information Technology issues and provide customers with best possible solution
  • Lead or participate in managing and supporting the delivery of technology products and services of high-profile business unit clients and contribute to large scale solutions planning related to Technology Business Services
Required Qualifications:
  • 5+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
  • 3+ years of workforce management experience in workforce forecasting and process improvement within a fast pace-paced technology environment
  • 3+ years of data analytics and executive reporting
Desired Qualifications:
  • Proven track record of executing strategies aligned with business objectives by influencing and engaging across multiple cross functional teams
  • Highly collaborative (with stakeholders at all levels) with strong influencing skills, creative, resourceful, self-driven and results oriented
  • Strong executive presentation and relationship building skills. Ability to present a message clearly and succinctly to business leaders, product leaders and very large and executive audiences
  • Excellent analytical skills and ability to effectively maintain and process large amounts of data
  • Advanced Microsoft Office skills including Excel pivot tables, formulas, vlookups, etc.
  • Understanding of financial and budgeting practices and how an enterprise would operate in a product centric manner
  • Strong time management skills including the ability to handle multiple deliverables concurrently
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
  • Ability and willingness to negotiate internally and externally
  • Proven ability to maintain professionalism and strict confidentiality with all materials and exercise discretion when needed
  • Customer-minded focus and drive for results
  • Excellent attention to quality and detail
Job Expectations:
  • This position offers a hybrid work schedule
  • No relocation assistance is provided for this job
  • Ability to work at one of the approved locations in the job posting
Posting End Date:
7 Sep 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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