Contact Center Agent

4 weeks ago

Fort Morgan, United States Salud Family Health Full time
Job Description

We are looking for a  Contact Center Agent  to join our family.

As a Contact Center Agent  with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement. 

We offer:

$ to $ per hr.  Monday to Friday – Available 8 am to 5 pm

Comprehensive Benefits Package includes:

Medical (Includes Free Medical Services at All Salud Facilities) Dental (Employee Discounts at All Salud Dental Facilities) Vision Flexible Spending Accounts Basic Life and AD&D, Supplemental Life and AD&D Short-Term & Long-Term Disability Accident & Critical Illness Insurance Employee Assistance Program Generous vacation accrual 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)  8 Paid accrued Sick Days per year Retirement savings plans Employees working at least 1,000 hours within a 12-month period are eligible for the Defined Contribution Pension Plan. Salud will contribute 5% of your base salary each month

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

Qualifications

What you need to be qualified for this job:

Education:

Graduation from High School or equivalent required

Experience:

One year of general office and or Call Center experience required

Licensure/Certification:

No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud

Knowledge, Skills, and Abilities:

Bilingual (English-Spanish) is preferred  Knowledge of multi-line phones Ability to determine an emergency situation and take appropriate action Sensitivity to indigent and ethnic minority communities Effective written or oral communication skills

The application window is anticipated to close by 6/30/24

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