Contact Center Team Leader
3 weeks ago
Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.
Job DescriptionThe Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. The Contact Center Team Leader approaches his/her tasks in a team-based care fashion that supports our Contact Center Agents to assist patients and their families in self-management, self-efficacy, and behavior change.
Supervision Exercised: Supports all Contact Center Agents
We offer:
- Starting Wage - $18.90 to $20.40 per hour
- Monday to Friday – 8 am to 5 pm
Comprehensive Benefits Package includes:
- Medical (Includes Free Medical Services at All Salud Facilities)
- Dental (Employee Discounts at All Salud Dental Facilities)
- Vision
- Flexible Spending Accounts
- Basic Life and AD&D
- Supplemental Life and AD&D
- Short-Term & Long-Term Disability
- Accident & Critical Illness Insurance and Employee Assistance Program
- Generous vacation accrual
- 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
- 8 Paid accrued Sick Days per year
Our Mission is to provide a quality, integrated healthcare home to the communities we serve
QualificationsEducation: Graduation from High School or equivalent required
Experience: One year general office experience required
Licensure/Certification: No licensure or certification is needed to be hired, although Contact Center Team Leaders must become credentialed through the Salud career ladders program in the time frame specified by Salud
Knowledge, Skills, and Abilities:
- Knowledge of multi-line phones
- Ability to work independently
- Ability to relate to the Contact Center Agents/clients and treat them with dignity and respect
- Ability to create a trusting environment by not sharing information learned except when necessary in the performance of the job responsibility or to improve patient care from our agents
- Ability to read, understand, and follow oral and written instruction
- Ability to speak clearly and concise
- Must work well with the other patient care team members
- Ability to determine an emergency situation and take appropriate action
- Work well with others
- Sensitivity to indigent and ethnic minority communities
- Bilingual (English-Spanish) required
- Effective written or oral communication skills
The application window is anticipated to close by 6/30/24
Additional Information
Salud Family Health Centers is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.
-
Contact Center Team Leader
2 days ago
Fort Morgan, United States Salud Family Health Full timeJob DescriptionThe Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. The Contact Center Team Leader approaches his/her tasks in a team-based care fashion that supports our Contact Center...
-
Contact Center Agent
1 week ago
Fort Morgan, United States Salud Family Health Full timeJob Description We are looking for a Contact Center Agent to join our family. As a Contact Center Agent with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her...
-
Contact Center Training Specialist
3 weeks ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeAt Solis Mammography , our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at...
-
Contact Center Training Specialist
3 weeks ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeAt Solis Mammography , our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at...
-
Contact Center Training Specialist
4 days ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at...
-
Contact Center Training Specialist
1 month ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeJob DescriptionJob DescriptionAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in...
-
Contact Center Training Specialist
3 weeks ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeJob DescriptionJob DescriptionAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in...
-
Senior Consultant CX
2 days ago
Fort Myers, United States Irvine Technology Full timePosition: Senior Consultant CX (Cisco Contact Center) Location: Fort Myers, FL (Onsite M-F) Duration: 6+ month contract, will go longer Hourly Rate: 70/hr to 85/hr (W2 or Corp to Corp) Qualifications: Cisco Contact Center (UCCX, UCCE, PCCE, WxCC). Cisco voice gateways and Telco configuration (POTS, PRI, SIP) that pertain to Contact Center...
-
Contact Center Supervisor
3 weeks ago
Fort Defiance, United States Navajo Tribal Utility Authority Full timeJob DescriptionJob DescriptionMINIMUM QUALIFICATIONS REQUIRED:Associate's Degree in Administration, Customer Service or Related Field.5 years call center experience.2 years in a supervisory capacity. Knowledge and understanding of call center policies and practices.Valid Driver's License (subject to motor vehicle record review)JOB RESPONSIBILITIES...
-
Contact Center Supervisor
3 weeks ago
Fort Defiance, United States Navajo Tribal Utility Authority Full timeJob DescriptionJob DescriptionMINIMUM QUALIFICATIONS REQUIRED:Associate's Degree in Administration, Customer Service or Related Field.5 years call center experience.2 years in a supervisory capacity. Knowledge and understanding of call center policies and practices.Valid Driver's License (subject to motor vehicle record review)JOB RESPONSIBILITIES...
-
Senior Consultant CX
3 hours ago
Fort Myers, United States Irvine Technology Full timePosition: Senior Consultant CX (Cisco Contact Center) Location: Fort Myers, FL (Onsite M-F) Duration: 6+ month contract, will go longer Hourly Rate: 70/hr to 85/hr (W2 or Corp to Corp) Qualifications: Cisco Contact Center (UCCX, UCCE, PCCE, WxCC). Cisco voice gateways and Telco configuration (POTS, PRI, SIP) that pertain to Contact Center implementations....
-
Senior Consultant CX
7 days ago
Fort Myers, United States Irvine Technology Corporation Full timePosition: Senior Consultant CX (Cisco Contact Center)Location: Fort Myers, FL (Onsite M-F)Duration: 6+ month contract, will go longerHourly Rate: 70/hr to 85/hr (W2 or Corp to Corp)Qualifications:Cisco Contact Center (UCCX, UCCE, PCCE, WxCC).Cisco voice gateways and Telco configuration (POTS, PRI, SIP) that pertain to Contact Center implementations.Cisco...
-
Director, Contact Center Sales
2 weeks ago
Fort Lauderdale, United States Henry Schein One Full timeJob DescriptionJob Description***This position is remote within the state of Florida***Job SummaryThis position is for our Dental Plans team.The Director of Contact Center Sales & Operations oversees the operational functions of the Dental Plans Contact Center. This role is vital in developing and implementing sales strategies to maximize the effectiveness...
-
Director, Contact Center Sales
3 weeks ago
Fort Lauderdale, United States Henry Schein One Full timeJob DescriptionJob Description***This position is remote within the state of Florida***Job SummaryThis position is for our Dental Plans team.The Director of Contact Center Sales & Operations oversees the operational functions of the Dental Plans Contact Center. This role is vital in developing and implementing sales strategies to maximize the effectiveness...
-
Team Leader- Onsite
4 weeks ago
Fort Lauderdale, United States Everise Full timeCompany Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...
-
Team Leader- Onsite
4 weeks ago
Fort Lauderdale, United States Everise Full timeCompany Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...
-
Contact Center Training Specialist
3 weeks ago
Fort Myers, United States Lee Health Full timeLocation:Orion Building -6630 Orion DriveFort Myers FL 33912Department: LPG Contact CenterWork Type: Full TimeShift: Shift 1/7:00:00 AM to 7:00:00 PMMinimum to Midpoint Pay Rate:$18.64 - $23.30 / hourSummaryHaving a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and...
-
Contact Center Training Specialist
2 days ago
Fort Myers, United States Lee Health Full timeLocation:Orion Building -6630 Orion DriveFort Myers FL 33912 Department: LPG Contact Center Work Type: Full Time Shift: Shift 1/7:00:00 AM to 7:00:00 PM Minimum to Midpoint Pay Rate:$18.64 - $23.30 / hour Summary Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement...
-
Team Leader
1 month ago
Fort Wayne, United States Stratosphere Quality Full timeSummary of Responsibilities: Join the Stratosphere Quality Team! Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. Our team enjoys rewarding and meaningful work in a wide range of manufacturing work environments. Begin a rewarding career today and envision yourself at work with...
-
Team Leader
2 weeks ago
Fort Wayne, United States Stratosphere Quality Full timeJob DescriptionJob DescriptionOverviewJoin the Stratosphere Quality Team!Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best.Our team enjoys rewarding and meaningful work in a wide range of manufacturing work environments.Begin a rewarding career today and envision yourself at work...