Administrative Assistant

1 month ago

Massapequa, United States Pathways Within Full time

Location: Alternating between Massapequa and Garden City offices 

Position Type: Part-Time

Working Hours:

  • Monday - Friday: 9 AM - 3 PM
  • Monday - Thursday: 3 PM - 9 PM


About Us:

At Pathways Within, we provide a collaborative approach to wellness and mental health services, offering a variety of modalities including mental health therapy, acupuncture, and massage. Our core values are collaboration, time/life balance, and continuous professional growth through education.


Position Overview:

The Administrative Assistant will serve as a vital link between clients, providers, and external referrals. This role requires a strong understanding of mental health therapy modalities and wellness services, as well as excellent communication and organizational skills. The ideal candidate will facilitate client connections, provide exceptional service, and promote a collaborative environment. This position reports directly to the Clinical Directors.

Compensation:

$17 - $20 hourly

Responsibilities:

Key Responsibilities:

Daily Tasks:

  • Answer client inquiries via phone, email, and in-person.
  • Connect and manage referrals to appropriate providers.
  • Schedule appointments and coordinate client care across services.
  • Maintain organized and accurate client records in EHR systems (Vagaro, Jane, Simple Practice).
  • Collaborate with providers to stay updated on service offerings and client needs.
  • Assist in the onboarding process for new clients.
  • Ensure a welcoming environment for clients upon arrival.


Weekly Tasks:

  • Attend team meetings to discuss client feedback and service improvements.
  • Update and maintain the client database and referral tracking system.
  • Collaborate with providers to ensure seamless communication regarding client progress.
  • Prepare materials and logistics for weekly wellness workshops and events.
  • Review and analyze client feedback and satisfaction surveys.


Monthly Tasks:

  • Participate in company engagement events such as wellness workshops and holiday parties.
  • Conduct a review of the referral process and suggest improvements.
  • Organize and update training materials for providers on new services or modalities.
  • Compile reports on client engagement metrics and referral success rates.
  • Schedule professional development opportunities for staff, promoting continuous learning.
Qualifications:
  • A bachelor’s degree in mental health or wellness field strongly preferred
  • Strong understanding of mental health therapy modalities and wellness services.
  • Proficient in Microsoft Office, Vagaro, Jane, Simple Practice EHR, and Google Drive.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
About Company

Join our wellness center and become a valued part of a team dedicated to enhancing well-being in our community. If you’re passionate about client care and eager to grow in a supportive environment, we encourage you to apply

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