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Future Opening: Weekend Opener Member Services Representative

3 months ago

Wilmington, United States Planet Fitness Full time
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities 
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
     
    • Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.
  •  
    • Check members into the system.
  •  
    • New member sign-up.
  •  
    • Take prospective members on tours and properly present membership rates.
  •  
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club. 
    • Complete daily cleaning tasks within first hour of your shift
    • Help complete priority cleaning list each day
    • Complete walk-arounds and bathroom checks every 20 minutes
    • Help complete any special cleaning projects per Club Manager 
  • Keep tour % at or above 60%
  • Keep PE@PF % at or above 60%
  • Always wear PF shirt and nametag
  • Enforcing all Planet Fitness member rules and policies
  • Following all Planet Fitness staff member policies and procedures
Qualifications/Requirements 
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands 
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.