Medical Assistant/ Phlebotomist

Role Description

Oak Street Health takes a team-based approach to providing outstanding patient care. Care teams are responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system.

Medical Assistant/Phlebotomists are an important part of our Care Teams. High levels of flexibility, attention to detail, and problem solving are required to be successful. You will be expected to build relationships with Oak Street Health members. Medical Assistants will work closely and collaboratively with their teammates to greet and room Oak Street Health patients. They will be expected to assist in assessing a patient's health conditions, including performing routine diagnostic testing during appointments.

Core Responsibilities

Ensures efficient patient flow by rooming patients in a timely manner and assisting the provider with staying timely on their schedule

Delivers an exceptional patient experience, and helps patients prepare for their provider visit

Obtains vital signs, chief complaint and reviews medications

Delivers patient screenings per protocols

Orders supplies and stocks exam rooms

Conducts routine quality control checks, including infection control measures, equipment QAs, and checks for expired medication and supplies

Ensures exam rooms are clean, safe, and ready for patient visits

Under direction of an RN, provider and/or protocol, provides telephonic support to patients

Assists providers, RNs or social workers with home based support for high risk members, as necessary

Under direction of an RN or Provider, offers MA appropriate 'visits', such as administering vaccinations and performing procedures, including but not limited to: ABI, spirometry, EKGs, etc.

Performs waived laboratory testing

Schedules diagnostic testing

Applies or assists with application of durable medical equipment

Supports care team with obtaining medical records, and ensuring records are scanned into the EMR per protocols

Participates in care team meetings to discuss patient care and clinic operations

Other duties, as assigned

What are we looking for?

CPR Certification required

Medical Assistant certification or registration

3-5 years in a Medical Assistant role preferred

EMR experience required

2 or more years of experience working with geriatric patients

Phlebotomy Technician Certification preferred

Strong communication skills and customer service orientation

Demonstrates problem-solving skills, accountability, and a flexible, positive attitude

Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

US work authorization

Someone who embodies being 'Oaky'