Senior HPC Technical Account Manager

4 weeks ago

Redmond, United States NVIDIA Full time
We are seeking a motivated Senior HPC Technical Account Manager, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products and will provide a premium customer experience to some of our largest customers by being a main point of contact for our customers, assisting them with technical inquiries, debugging and resolving their issues.

As a member of our NVIDIA Enterprise Experience Support Team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues.

What you will be doing:

  • Resolving sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand and GPU Technology and our End-to-End Solutions

  • Triaging and resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.

  • Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.

  • Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements.

  • Site visits and conference calls with customers

What we need to see:

  • Four-year degree from an accredited University, College, or equivalent experience in Computer Science, or Electrical or Computer Engineering

  • 5+ years in providing in-depth Customer Support and debugging for hardware and software products.

  • Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.

  • Linux OS including System Administration and Networking on a LFCS/RHCSA level.

  • Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level.

  • Containerized solutions experience on a level of DCA and/or CKA

  • Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools

  • Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.

  • Excellent verbal and written English skills

  • Strong organizational skills and able to prioritize/multi-task easily with limited supervision

Ways to stand out from the crowd:

  • InfiniBand, RDMA and GPU Technology

  • Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL)

  • Additional Operating Systems such as Microsoft Windows, VMware, Unix

  • Shell scripting (Bash/Python)

  • Ethernet and Storage technologies

The base salary range is 104,000 USD - 195,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and . NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

  • Senior HPC Technical Account Manager

    2 weeks ago

    Redmond, United States NVIDIA Full time

    Senior HPC Technical Account Manager page is loaded Senior HPC Technical Account Manager Apply locations US, WA, Redmond US, MA, Westford US, NC, Durham US, CA, Santa Clara time type Full time posted on Posted 2 Days Ago job requisition id JR1980831 We are seeking a motivated Senior HPC Technical Account Manager, passionate about data center and networking...

  • Technical Account Manager

    4 weeks ago

    Redmond, United States Tech Mahindra Full time

    We are looking for a Sr. TAM role (Tech Account Manager). Someone who has strong expertise on the MS Intelligent Data Platform, a fair understanding of the AI-ML Lifecycle with a flair of Sales Experience. Location – Redmond *MUST*, working from the Office – 3 days is MUST.Preferred – MS Sales experience Required:Need technical knowledge on entire...

  • Technical Account Manager

    4 weeks ago

    Redmond, United States Tech Mahindra Full time

    We are looking for a Sr. TAM role (Tech Account Manager). Someone who has strong expertise on the MS Intelligent Data Platform, a fair understanding of the AI-ML Lifecycle with a flair of Sales Experience. Location – Redmond *MUST*, working from the Office – 3 days is MUST.Preferred – MS Sales experience Required:Need technical knowledge on entire...

  • Senior Technical Program Manager

    5 days ago

    Redmond, United States TechStar Group Full time

    Position: Senior Technical Program ManagerLocation: Remote// Redmond, WADuration: 1+ MonthSkills Required + Years of Experience• 1. Program Management / Scrum Master (ADO) (10+ YOE) – they will be Scrum master for this team and drive processes• 2. Data Warehouse Experience (did not have to be a DDA or tech analysis – need to have experience running...

  • Senior Technical Program Manager

    3 days ago

    Redmond, United States TechStar Group Full time

    Position: Senior Technical Program ManagerLocation: Remote// Redmond, WADuration: 1+ MonthSkills Required + Years of Experience• 1. Program Management / Scrum Master (ADO) (10+ YOE) – they will be Scrum master for this team and drive processes• 2. Data Warehouse Experience (did not have to be a DDA or tech analysis – need to have experience running...

  • Senior Compiler Engineer – Technical Lead

    4 weeks ago

    Redmond, United States NVIDIA Full time

    We are looking for an experienced Senior Compiler Engineer with technical leadership experience with for an exciting role in our Compute Compiler Team. We deliver features and improvements to CUDA and other compute compilers to better realize the potential of NVIDIA GPUs for a growing range of computational workloads, ranging from deep learning, scientific...

  • Senior Compiler Engineer – Technical Lead

    3 weeks ago

    Redmond, United States NVIDIA Full time

    We are looking for an experienced Senior Compiler Engineer with technical leadership experience with for an exciting role in our Compute Compiler Team. We deliver features and improvements to CUDA and other compute compilers to better realize the potential of NVIDIA GPUs for a growing range of computational workloads, ranging from deep learning, scientific...

  • Senior Compiler Engineer – Technical Lead

    2 days ago

    Redmond, United States NVIDIA Full time

    We are looking for an experienced Senior Compiler Engineer with technical leadership experience with for an exciting role in our Compute Compiler Team. We deliver features and improvements to CUDA and other compute compilers to better realize the potential of NVIDIA GPUs for a growing range of computational workloads, ranging from deep learning, scientific...

  • Senior Compiler Engineer

    2 weeks ago

    Redmond, WA, United States NVIDIA Full time

    We are looking for an experienced Senior Compiler Engineer with technical leadership experience with for an exciting role in our Compute Compiler Team. We deliver features and improvements to CUDA and other compute compilers to better realize the potential of NVIDIA GPUs for a growing range of computational workloads, ranging from deep learning, scientific...

  • Senior Technical Program Manager

    3 weeks ago

    Redmond, United States People Tech Group Inc Full time

    Role: TPMLocation: Redmond, WA(onsite)Duration: Long Term (FTE)Objective:We are seeking an innovative Technical Program Manager to contribute to the growth of our company’s technology products. This role includes duties as manage and guide through the various stages of product development and collaborating with different teams. You will be responsible for...

  • Senior Technical Program Manager

    3 weeks ago

    Redmond, United States People Tech Group Inc Full time

    Role: TPMLocation: Redmond, WA(onsite)Duration: Long Term (FTE)Objective:We are seeking an innovative Technical Program Manager to contribute to the growth of our company’s technology products. This role includes duties as manage and guide through the various stages of product development and collaborating with different teams. You will be responsible for...

  • Senior Technical Product Manager, Accelerated Compute Platforms

    2 days ago

    Redmond, WA, United States Nvidia Full time

    Want to help us chart a course toward the future of the data center? We are seeking a world-class Technical Product Manager to define and build the next generation of NVIDIA's Accelerated Computing platforms. If you are passionate about technology products, have experience with data center technology and servers, and have been looking for a role where you'll...

  • Sr. Starlink Enterprise Account Manager

    1 week ago

    Redmond, United States Space Exploration Technologies Corp. Full time

    SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. STARLINK ENTERPRISE ACCOUNT MANAGER Starlink, our revolutionary satellite...

  • Technical Program Manager

    4 weeks ago

    Redmond, United States Tech Mahindra Full time

    As Technical Program Manager in combination with SWE, you will help organize cross-organizational efforts to ensure CSE AI related features/products are in compliance with Responsible AI/Tech requirements. Working with engineering and product management peers. • Experience with Power BI, SQL and other cloud-scale data analysis platforms • Experience...

  • Technical Program Manager

    4 weeks ago

    Redmond, United States Tech Mahindra Full time

    As Technical Program Manager in combination with SWE, you will help organize cross-organizational efforts to ensure CSE AI related features/products are in compliance with Responsible AI/Tech requirements. Working with engineering and product management peers. • Experience with Power BI, SQL and other cloud-scale data analysis platforms • Experience...

  • Senior Compiler Engineer

    7 days ago

    Redmond, WA, 98052, King County, WA, United States NVIDIA Full time

    We are looking for an experienced Senior Compiler Engineer with technical leadership experience with for an exciting role in our Compute Compiler Team. We deliver features and improvements to CUDA and other compute compilers to better realize the potential of NVIDIA GPUs for a growing range of computational workloads, ranging from deep learning, scientific...

  • Technical Support Specialist

    4 weeks ago

    Redmond, United States VENDNOVATION LLC Full time

    Job DescriptionJob DescriptionVendnovation provides web-based automated dispensing solutions to multiple industries for both assetmanagement/inventory control and selling of products. Our platform connects vending machines andlockers to the cloud enabling companies to increase operating efficiencies, reduce shrink or increasesales This allows many industries...

  • Accounting Manager

    3 days ago

    Redmond, United States Addison Group Full time

    Job Name: Accounting Manager Location : Redmond, WA (Hybrid) Job ID: 10022125 Growing software company in Redmond, WA, is seeking a dynamic individual to join their team as an Accounting Manager. Position Overview: The Accounting Manager will play a crucial role in leading the accounting department, overseeing various accounting functions and ensuring...

  • Accounting Manager

    3 weeks ago

    Redmond, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Name: Accounting ManagerLocation: Redmond, WA (Hybrid)Job ID: 10022125Growing software company in Redmond, WA, is seeking a dynamic individual to join their team as an Accounting Manager.Position Overview:The Accounting Manager will play a crucial role in leading the accounting department, overseeing various accounting...

  • Sr. Technical Product Manager, Kuiper Mobility Customer Terminals

    7 days ago

    Redmond, United States Amazon.com, Inc. Full time

    Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. As a Senior Technical Product Manager o Technical Product Manager, Product Manager, Technical, Terminal, Manager, Applications Engineer