Member Services Shift Lead

1 week ago

St Petersburg, United States YMCA of Greater St. Petersburg Full time

Job Title: Member Services Shift Lead (opener)

Description: The Membership Services Lead is responsible for opening the facility and delivering excellent service to members, guests, program participants and staff. Responds to member and staff needs in the absence of Membership Director or designee. Must be able to cultivate relationships with members to positively impact their YMCA experience.

Responsibilities:
• Provides excellent service to members, guests, program participants and staff in the branch and on the phone, contributing to member retention.
• Addresses any and all complaints or concerns from members and staff.
• Updates Daily Membership Tracker.
• Completes daily deposits.
• Is the point of contact when there are no directors on site.
• Secures the building at appropriate times.
• Maintains visibility and accessibility to members and staff.
• Responds to emergencies and completes related accident/incident reports. Copies and submits reports to management.
• Ensures policies and procedures are consistently followed by members and staff.
• Communicates problems or observations to appropriate members of management.
• Completes Management on Duty reports as needed.

Qualifications:
1. Requires HS diploma or equivalent, college degree preferred.
2. Minimum 12 months' experience in membership or customer service and minimum 6 months' team lead or supervisory experience.
3. Must possess reliability and dependency; ability to work with minimal supervisor.
4. Must possess excellent communication and interpersonal skills, accuracy and attention to detail, and ability to relate effectively to diverse groups of people from all social and economic segments of the community.
5. Must attain CPR/AED and First Aid certification within 90 days of hire.

Pay & Perks: Full-time, Mon-Fri, 4:45am to 12:30pm. Rate: $18.50-$20 per hour, depending on experience, along with excellent benefits including health, dental, vision/life insurance, facility usage, before and after school child care, generous paid time off and YMCA-paid retirement upon eligibility.

Job Location: Jim & Heather Gills YMCA - 3200 1st Ave South., St. Petersburg, FL 33712

*Level 2 background clearance and 10-panel drug test required.



Job Posted by ApplicantPro

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