Member Services Shift Lead

3 weeks ago


St Petersburg, United States YMCA of Greater St. Petersburg Full time

Job Summary

The YMCA of Greater St. Petersburg is seeking a highly skilled and motivated Member Services Shift Lead to join our team. As a key member of our branch operations team, you will be responsible for delivering exceptional service to members, guests, and staff, ensuring a positive and welcoming experience for all.

Key Responsibilities

  • Provide excellent customer service to members, guests, and staff, responding to their needs and concerns in a timely and professional manner.
  • Manage the daily operations of the branch, including opening and closing procedures, ensuring the facility is secure and well-maintained.
  • Collaborate with the Membership Director and other team members to achieve branch goals and objectives.
  • Develop and maintain relationships with members, promoting a positive and inclusive community.
  • Ensure compliance with YMCA policies and procedures, maintaining a safe and healthy environment for all.

Requirements

  • High school diploma or equivalent required; college degree preferred.
  • Minimum 12 months of experience in membership or customer service, with at least 6 months of team lead or supervisory experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Reliability and dependability, with the ability to work with minimal supervision.
  • CPR/AED and First Aid certification required within 90 days of hire.

Work Environment

The YMCA of Greater St. Petersburg is a dynamic and inclusive organization that values diversity, equity, and inclusion. We offer a competitive salary and benefits package, including health, dental, and vision insurance, as well as opportunities for professional growth and development.

How to Apply

Interested candidates should submit their application, including a cover letter and resume, to the YMCA of Greater St. Petersburg. We are an equal opportunity employer and welcome applications from diverse candidates.



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