Member Services Shift Lead
3 weeks ago
Job Summary
The YMCA of Greater St. Petersburg is seeking a highly skilled and motivated Member Services Shift Lead to join our team. As a key member of our branch operations team, you will be responsible for delivering exceptional service to members, guests, and staff, ensuring a positive and welcoming experience for all.
Key Responsibilities
- Provide excellent customer service to members, guests, and staff, responding to their needs and concerns in a timely and professional manner.
- Manage the daily operations of the branch, including opening and closing procedures, ensuring the facility is secure and well-maintained.
- Collaborate with the Membership Director and other team members to achieve branch goals and objectives.
- Develop and maintain relationships with members, promoting a positive and inclusive community.
- Ensure compliance with YMCA policies and procedures, maintaining a safe and healthy environment for all.
Requirements
- High school diploma or equivalent required; college degree preferred.
- Minimum 12 months of experience in membership or customer service, with at least 6 months of team lead or supervisory experience.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Reliability and dependability, with the ability to work with minimal supervision.
- CPR/AED and First Aid certification required within 90 days of hire.
Work Environment
The YMCA of Greater St. Petersburg is a dynamic and inclusive organization that values diversity, equity, and inclusion. We offer a competitive salary and benefits package, including health, dental, and vision insurance, as well as opportunities for professional growth and development.
How to Apply
Interested candidates should submit their application, including a cover letter and resume, to the YMCA of Greater St. Petersburg. We are an equal opportunity employer and welcome applications from diverse candidates.
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