Revenue Audit Assistant Shift Manager Multi-Property

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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WE LOVE OUR WORK.

Responsible for supervising and managing staff in the Revenue Audit department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines. Monitors compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws. Develops and implements procedural policies for audits, make corrections or revisions as needed, and cooperate with internal and external auditors as needed. Reviews, approves and uploads journal entries completed by the Revenue Audit team (completing depending on staffing levels) Reconciles balance sheet accounts and produce various revenue reports and statistical analysis. Provides professional representation at internal and external meetings and events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

Associate’s/Technical Degree or Bachelor’s Degree; 2-4 years of experience or equivalent combination of education and experience. Advanced computer knowledge including: MS Office, CMS, SMS and Accounting software. Must have the ability to respond to common inquiries or complaints from guests and regulatory agencies. Must have the ability to present information and respond to questions from groups of managers, employees and guests. Must have the ability to read, analyze, and interpret business periodicals, technical procedures, and governmental regulations. Must have the ability to read, analyze, and interpret various metrics, financial reports, and legal documents. Must have the ability to write reports, business correspondence, and procedure manuals.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regards to performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.  Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

STARTING SALARY

42000

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