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Senior Manager In-Store Experience

2 months ago

Portland, United States adidas Full time

Purpose & Overall Relevance for the Organization

This role holds a pivotal position in enhancing the in-store experience across a range of Direct-to-Consumer stores including Concept Stores, Factory Outlets, and other retail locations. Responsibilities encompass driving the overall aesthetic of stores, evolving the in-store communication strategy, and developing specific category ID’s tailored to the North American market. This role drives the how brand and product campaigns come to live throughout the consumer touch points in store from windows and launch zones to category areas. This role also involves fixture development, maintenance and repair of the visual merchandising tools including fixtures, mannequins, and in-store communication tools. This role collaborates closely with the fleet team leadership to ensure seamless execution from conceptualization to installation. This role is instrumental in shaping and optimizing the in-store identity of stores to elevate the consumer engagement and drive successful retail outcomes.

 

 

Key Responsibilities

  • Positively communicates and actively demonstrates the Brand Values and NAM Retail Mission.
  • Live a consumer-first mindset, to drive visual excellence across the NAM market. 
  • Drive the in-store experience across Direct-to-Consumer stores, ensuring a cohesive and engaging consumer experience that aligns with brand standards and drives consumer engagement.
  • Develop and evolve the in-store communication strategy, including signage, displays and messaging.
  • Collaborate with merchandising and internal marketing teams to highlight product categories effectively.
  • Drive the execution of brand and product campaigns across all in-store touchpoints.
  • Lead the development, maintenance & repair of in-store communication tools, including fixtures, mannequins and displays.
  • Work closely with fleet leadership to ensure seamless execution from conceptualization to installation of in-store elements.
  • Shape and optimize the in-store identity to elevate consumer engagement and drive successful retail outcomes.
  • Manage budgets related to in-store experience initiatives, encouraging optimal resource allocation and cost-effectiveness.
  • Analyze market trends and consumer behaviors to identify opportunities for in-store strategy updates.
  • Establish and track key performance indicators (KPIs) to measure success of in-store experience initiatives.
  • Focus on improving sell-through of adidas footwear, apparel, and accessories.
  • Develop and implement a comprehensive consumer experience strategy that aligns with the brand identity and resonates with the target audience.
  • Collaborate with cross-functional teams to integrate consumer-centric approaches into all aspects of the in-store experience.
  • Oversee the creation and implementation of effective in-store communication materials, ensuring consistency with the brand message and design guidelines.
  • Work closely with marketing teams to synchronize promotional campaigns and messaging throughout the customer journey.

 

Key Relationships

  • Regional Directors
  • District Managers
  • Store Managers | VM Leaders
  • Retail Marketing team
  • Merchandising | Allocation
  • Business Units
  • Global Retail

 

Requisite Knowledge, Skills and Abilities

  • Ability to role model a proactive approach to strategy implementation, consistently communicating up, across and down to ensure alignment of priorities.
  • Ability to lead and inspire teams through complex, challenging and changing organizational climates.
  • Possess strong interpersonal skills through which desired results are delivered in a fast-pace, highly competitive environment.
  • Ability to interact at all levels within an organization—both orally and in writing
  • Ability to develop and implement innovative strategies analyze data and identify retail solutions.
  • Ability to brief internal and external agencies on design projects and evaluate creative against brand direction.
  • Broad understanding of how all facets of the marketing mix can affect consumer motivation, product needs and the retail experience.
  • Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment.
  • While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

 

Requisite Education and Experience / Minimum Qualifications

  • 4-year college or university degree in business, retail management, or related field.
  • Minimum 6-10 years’ experience working in a sports/fashion customer & commercial focused retail environment.
  • Strong leadership skills with experience managing teams.
  • Ability to effectively communicate with customers and store personnel.
  • Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts as well as ability to travel up to 30% of the time.

 

 

  • Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.
  • adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 14 weeks of paid parental leave.
  • Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.
  • We officially returned to office in a hybrid work environment, working 3 days in office and 2 days remote.  The working location of this position is Portland, Oregon.
  • Though our teammates hail from all corners of the world, our working language is English.