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Our client is in need of an experienced Support Analyst to join their team This person will support anything from password resets, Active Directory account creation, setting up new equipment for new hires, at a tier 2 tier 3 perspective.

The primary purpose of this role is to provide Tier 2 Tier 3 level support to resolve service incidents/requests in a timely manner according to SLA and perform tracking by entering details of incidents/requests, status updates, and resolutions into the company ticket system. This role will be responsible for multiple in-sourced and out-sourced services including but not limited to desktops, laptops, phones, Wi-Fi, TV, Telecom services and conferencing equipment. The Support Analyst will be required to interact with third party hardware/software and key support vendors. To be successful in this role, a candidate must have excellent problem solving skills in order to diagnose, isolate, evaluate and resolve complex problem situations, or when necessary, escalate or route them to the appropriate group.

Knowledge Skills and Abilities:

• Intermediate experience in direct End User Support (application, imaging, hardware, user connectivity)

• Intermediate skills in general MS Office application troubleshooting

• Intermediate level experience in installation, upgrades, and support of Windows desktops

• Intermediate understanding of Desktop imaging techniques

• Experience supporting users in an Active Directory Environment

• Experience supporting End User Computing devices/BYOD/Cellular/Tablets

• Experience supporting remote users

• General understanding of Networking and Firewall Fundamentals

• Ability and Willingness to follow structured methodologies

• Ability to work in a fast-paced team oriented atmosphere

• Basic understanding of telecom fundamentals such as: LEC relationships, POTS, Circuit speeds and capacities, T1,MPLS, HSIA, DNIS, SIP, Various transport technologies and VOIP

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.