Automotive Service Advisor

1 month ago

Toledo, United States AAA Club Alliance Inc. Full time

Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine

As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded. Take the driver's seat and steer your career towards success with AAA today

Available Locations May Include:

4041 Navarre Avenue, Oregon, OH 43616

25740 North Dixie Highway, Perrysburg, OH 43551

5750 Jackman Road, Toledo, OH 43613

308 New Towne Square Drive, Toledo, OH 43612

3200 Meijer Drive, Toledo, OH 43617

5916 W. Sylvania Avenue, Toledo, OH 43623

5606 Airport Highway, Toledo, OH 43615

At AAA, your success is our success. As an Automotive Service Advisor, we can offer you:

A competitive salary depending on experience, monthly commission opportunity and additional earning potential through contests and spiffs throughout the year

Our Service Advisors work a total of 5 days each week, with Mondays, Friday & Saturdays typically required. You’ll get Sundays off each week, and another day during the week off (Tuesday, Wednesday or Thursday), dependent on business need.

Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance – Coverage begins after 30 days from your hire date

Over 2 weeks of Paid Time Off accrued during the first year of employment

8 Paid Holidays

401(k) retirement plan with up to 7% company match

FREE company-paid Life Insurance (2x your annual base salary)

FREE AAA Premier level membership (inclusive of product and service discounts)

Tuition reimbursement (Up to $5,250 per year)

An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment

Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round

What our Automotive Service Advisors do:

Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner. 

Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.

Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.

Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.

Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

High School Diploma or equivalent.

Three years’ experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.

Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians. ASE (Automotive Service Excellence) Service Advisor Certification is desired.

Must possess and maintain a valid driver’s license, five (5) years driving experience with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light duty trucks.

Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.

Authorized to work in the USA.

AAA Club Alliance (ACA) is an equal opportunity employer.

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