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Commercial Loan Servicing Representative

4 months ago

Kansas City, United States Commerce Bank Full time

About This Job

Commercial Loan Servicing (CLS) provides back-office operations support for commercial, business banking, and various specialty lending products.We work directly with the Sales and Credit teams to remove roadblocks and complete operational tasks that allow Commerce to meet the customer’s commercial lending needs.CLS operational tasks can include loan document preparation, loan accounting, collateral perfection and monitoring, and legal and regulatory review.

Successful candidates will be assigned to a specific team and tasks within CLS based on business needs and the candidate’s skill set.

Essential Functions

Complete a preliminary review of loan submissions to ensure regulatory and legal compliance

Prepare loan documents in accordance with Commerce Bank’s credit policy

Interpret complex loan documents to set loans up on the loan accounting system

Post loan transactions and provide account problem resolution

Provide ongoing monitoring and reporting of collateral securing commercial loans

Complete a post-closing review to ensure all documents comply with regulatory requirements and Commerce Bank policy

Collaborate with internal and external business partners to improve service levels

Provide research and resolution to customer concerns/issues

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Ability to analyze, interpret, and understand commercial loan and/or legal documentation with a high degree of accuracy

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

Associate degree or equivalent combination of education and experience required

1+ years customer services experience required

Commercial lending experience preferred

*This role will be mostly on-site in the office until training has completed; once training has completed, it will be hybrid/flexible: every other week in-office.

***Level of role is determined by knowledge, experience, skills, abilities, and education.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Commercial Loan Servicing Representative and Specialist job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.25 to $23.55 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click to learn more.