Area Sales
1 month ago
Overview
Come be a part of something bigger Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn’t love to get away?) Paid Time Off Employee Assistance Program (We are here to support you and your loved ones) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more Qualifications PRIMARY PURPOSE OF THE POSITION: Responsible for maintaining the administrative organization and effectiveness of the Sales and Catering department. This is accomplished through basic administrative support, working on special projects, as assigned, and being proactive and responsive in a timely, friendly, tactful and professional manner. Position will also communicate and act as a liaison between Sales/Catering Team and the in-house meeting and/or banquet contact, employees engaged in the service of food and beverages at banquet functions, from start to finish. The Area Catering & Sales Coordinator will also maintain contact with the host/guest when needed, to ensure high standards of service and that every function is a complete success. The Catering & Sales Coordinator will support catering/sales/events at the Hotel deLuxe, Hotel Lucia, Dossier Hotel and as needed at the Sentinel Hotel. ESSENTIAL FUNCTIONS: (This list of essential functions may be supplemented and changed as necessary and directed by the Area Director of Sales & Marketing & Area Director of Events.) Answer sales and catering phone lines in a timely manner. Take messages, handles customer requests and forwards leads/inquiries to the appropriate salesperson Assist as needed with the set-up of assigned catered functions, ensuring that the hotel’s standards are met, and advance preparation for service is adequate to allow efficient service for the guest once the function begins. Maintains an orderly office inclusive of the group and file updates, office coverage, and duties as assigned by the ADOS. Attends daily sales/catering meetings. Distributes weekly and daily banquet event orders (BEOs) and other appropriate weekly communications to appropriate departments. Daily reconciliation of banquet checks to the accounting department. Responsible for maintaining catering/sales/events contracts for the department. Confirm payment for all catering/sales events/groups. Ensure that credit card authorizations have been secured/logged in Log all deposits and advance payments. Maintains orderly inventory of collateral/giveaway and amenity Coordinates and prepares promotional giveaway bags for sales calls. Maintain supplies of Sales/Catering information packets at minimum standards. Send event follow-up correspondence/evaluations. Performs other related duties as outlined by Area Director of Events & Area Director of Sales & Marketing. Create prospecting database through research in local publications, internet, and other appropriate resources. Assists with the plans and coordination of e-mail blasts. Be familiar with banquet menus and prices. Assist as needed with banquet staff as directed by Area Director of Events/Supervisor/F&B Manager. Prepare banquet checks and obtain signatures from guest contacts. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Develop and maintain positive working relationships with others, and support team to reach common goals. Complete work orders for maintenance repairs. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential duties. Previous experience in customer services, hotels, or events. Self-starter, efficient, detail-oriented, resourceful, multi-tasker Strong organization and prioritization skills. Ability to take direction from multiple sources. Thorough knowledge of the hotel’s layout, meeting space, group capacities and capabilities. Must be customer focused, self-motivated, approachable, and able to work with different departments. Must possess creativity, enthusiasm, and flexibility. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations and maintain composure and objectivity. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be able to work with and understand financial information and data, and basic arithmetic functions. Flexible and long hours sometimes required. The employee must occasionally lift and/or move up to 25 pounds and may be required to lift over 25 pounds. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. Four-year degree and previous hotel experience preferred. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential duties. ADDITIONAL RESPONSIBILITIES: Perform all other duties as directed by immediate supervisor. Immediately report out-of-the ordinary issues to manager or supervisor. Knowledgeable of facilities, service, and hours of operations of hotel as well as information about the local area to provide service information to the guest (i.e., hours of operation, meeting room locations, restaurant/bar hours location and schedule of local events and attractions, directions to airports and major places of business, and transportation options. Refer to daily event sheet to direct guests to the correct meeting room. NON-EXEMPT POSITION: Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the General Manager. The Hotel reserves the right to modify this job description as deemed necessaryWe have other current jobs related to this field that you can find below
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