Director, Client KYC and Due Diligence

3 weeks ago

Boston, United States Zelis Full time

OVERVIEW:

We are looking for a senior compliance professional to advance and lead the way Zelis Payments approaches KYC and customer due diligence while bridging onboarding processes with customer risk rating. You will help to formulate our risk management vision and play a key role in helping the company identify and mitigate risks presented by our products, features, and customer base. Zelis sits at the nexus of healthcare, financial services, and technology so this role will need to be comfortable straddling these worlds and enjoy seeking creative solutions in this role that come from the challenges operating across these sectors. This role will report into the VP, Payments Compliance and Risk Management.

Responsibilities:

Develop and oversee a framework for KYC and customer due diligence, including customer risk rating measures to ensure compliance with financial partner expectations and industry practices.

Maintain and manage policies, procedures, and requirements, including annual independent assessment.

Own the development and execution of risk assessments across products and customers.

Serve as subject-matter advisor across the payments business on the status of KYC and customer due diligence requirements and initiatives, including change management resulting from laws and regulation or financial institution expectations, and potential product launches and enhancements.

Represent our business and maintain our relationships with compliance counterparts at our financial partner institutions.

Continuously pursue efficiencies in onboarding processes and customer experience through automation, tooling, clear and concise communication.

Advocate for our KYC and customer due diligence efforts internally while keeping stakeholders apprised of improvements.

Collaborate with other risk areas, such as fraud, finance, operations, etc. to understand impact from KYC and due diligence processes and to ensure a consistent approach to risk management is applied.

Travel Less than 20%

Skills:

Demonstrated success in developing and implementing compliance programs tailored to meet KYC and customer due diligence requirements within the banking, payments, or financial service sectors.

Proficient in conducting assessments of existing systems, policies, and strategies to identify areas for improvement, with a focus on risk mitigation.

Skilled in addressing challenges using a pragmatic, risk-based approach, and adept at proposing effective solutions.

Ability to lead by example as a mentor and leader, driving strategic initiatives while actively participating in day-to-day operations as needed.

Proven track record of fostering collaborative relationships with various stakeholders across different departments.

Strong conflict resolution and negotiation abilities, including the capacity to influence and communicate effectively with stakeholders at all levels.

Passionate about cultivating a compliance-centric organizational culture.

Experiences/Background:

Bachelor’s degree; JD, MBA or other advanced graduate degree a plus.

12+ years of experience working on KYC, CIP, Due Diligence or related onboarding operational area at a financial institution, multinational corporation, or other similar large organization.

5+ years of people manager experience.

Experience with payments, risk, compliance, and/or financial services industry operations; Payments or FinTech experience working with financial institution partners is preferred.

Strong knowledge of financial crimes laws and regulations, such as Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, and OFAC regulations.

Deep understanding of relevant financial crimes controls and industry practices.

Familiarity with financial crime technology stacks (including Identity Verification, Name Screening, Adverse Media and Open-Source Searches platforms).

Experience operating in a high growth technology company.

Certified Anti-Money Laundering Specialist (CAMS) or Certified Fraud Examiner (CFE).

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