Robotic Process Automation

4 weeks ago

Boston, United States Zelis Full time

The Robotic Process Automation (RPA) Business Analyst will be responsible for enabling high-quality business automation solutions in an Agile framework that delivers valued business outcomes and informed decisions for Zelis’
key stakeholders.

The RPA Business Analyst works as part of the Product team to facilitate clear and open communication between Business Owners, Scrum/Development, Production Support, and Product Owners. This role provides a major contribution to enhancing Zelis’ overall capacity to meet the information technology needs of an ever-evolving automation market.

Key Responsibilities

Act as a Subject Matter Expert liaison between the teams; partner with one or more Product Owners on key initiatives and prioritization efforts

Gather requirements/acceptance criteria for RPA initiatives centered around the automation
of business processes

Prioritize and manage multiple concurrent projects

Provide documentation for system/process updates and existing system functionality for
reference by business and operation teams

Partner with Product Management, Development, and Production Support to ensure
requirements are realized properly upon release to production

Assist in providing training to end users on newly released automations

Recommend process, workflow, and efficiency improvements while keeping the team
informed on upcoming product development improvements within our partner business units

Gather and organize user requirements with appropriate stakeholders to track and manage
process details accordingly

Ability to partner with one or more Product Owners on key initiatives and prioritization efforts
Project Management experience; ability to drive output from others without direct
supervisory responsibility

Ability to see the big picture and learn new processes, technologies, and envision how they
could benefit Zelis; prioritize and manage multiple concurrent projects

Required Experience:

Minimum of 1 - 3 years Business Analyst experience

Basic experience with Microsoft Office Suite, JIRA, Automation Hub, and Task Capture

Preferred Experience:

Basic or advanced understanding of RPA, business process automation, and/or digital
transformation

Certified UiPath Business Analyst helpful

Project Management experience; ability to drive output from others

Technology, healthcare, banking, or financial industry preferred

Bachelor’s degree

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