Designated Selling Associate

6 months ago

Palm Beach Gardens, United States Nordstrom Inc Full time

Description

The ideal DSA (Designated Selling Associate) Salesperson is a leader in customer service, product knowledge education, merchandising, selling, and growing both their customer base and business. DSAs drive volume for Nordstrom while championing the brand they represent. The customer’s satisfaction and loyalty are top of mind. They deliver on sales targets by knowing brand performance, cultivate relationships with both existing and new customers, and educate peers on brand trends, product knowledge, and style.

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A day in the life… 

Set and achieve daily targets aligned to sales plans or sell thru goals

Provide honest and confident feedback to customers about style, fit, features and benefits, and recommend additional or alternate items based on product expertise and customer needs

Seek fashion and product education from their brand representatives and stay current on trends and inspiration for the brand they support

Cultivate lasting relationships with customers 

Drive predictable business through appointment-based selling

Build relationships and partnerships with other DSAs, Stylists, and surrounding departments by extending themselves and conducting DSA run product knowledge meetings

Grow sales and customer loyalty by opening new Nordstrom Rewards program accounts

Drive sales through reservation tool and digital selling

Attend department meetings & product knowledge trainings to build expertise

Provide consistent and actionable monthly product feedback to merchant team and brand partner to influence future assortments more in line with customer needs

Partner with the department manager and lead ensuring front of house and back of house presentation meets brand and Nordstrom standards

Give the best service to our customers on their terms which may require all employees to be flexible and open to occasionally performing work/duties in a department (or Brand) other than the one you were hired into 

The hours and schedule for this position will vary by week depending on business needs

You own this if you have…

Proven track record of delivering on sales targets and customer service

The ability to read sales reporting in relation to goals and strategize ways to meet targets

Excellent communication and interpersonal skills to cultivate relationships with customers and key store partners

Understand how to educate customers on product features and benefits; suggesting based on what will work for them 

Confidence with high/low price points and the ability to showcase to customers the value of the item and how it completes their entire wardrobe

A strong understanding of customers’ holistic wardrobe and style, along with a high degree of organization, to be able to cultivate the relationship with outreach and suggestive selling

The ability to excel in a competitive team environment 

The ability to prioritize multiple tasks in a fast-paced environment

The ability to work a flexible schedule based on business needs

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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