Customer Account Sr. Analyst

3 weeks ago

Burnsville, United States Raytheon Technologies Full time

Date Posted:

2024-03-12

Country:

United States of America

Location:

HMN01: S&IS (Sensors) - Burnsville 14300 Judicial Rd, Burnsville, MN, 55306 USA

Position Role Type:

Onsite

Avionics Customer Support is searching for a Sr. Analyst - Customer Account Manager, (CAM) to join our team in Burnsville, MN. The CAM is responsible for actively managing the day to day relationship and order requirements of commercial end customers and OEM’s who require our products in the Aftermarket. This position is for an established professional in Customer Account Management. The ideal candidate is a relationship builder, who possesses the ability to communicate effectively and professionally with customers.

The CAM role is fast paced, and the responsibilities are wide ranging, so the candidate must be open minded, and a quick and independent learner. Proactive problem solving is essential in this role, so the candidate must not be afraid to deal with ambiguity. They should be able digest and analyze information quickly, make sound decisions and effectively manage the path forward to issue resolution.

Primary Responsibilities:

Manage the life cycle of customer orders from point of order entry to shipment, ensuring that orders are entered accurately and are in line with contractual obligations and International Trade Compliance requirements. Support the Demand Management and forecasting process for future customer requirements Utilize the SIOP process where changes to order schedule dates are required. Receive, review and process RFQ’s in accordance with standard terms and conditions or customer specific contractual obligations. Manage the return of “Quality Escape” products from the customer.  Extensive and timely interface with cross functional teams within the organization to close customer-related open actions. Use organization and product knowledge to address more difficult customer inquiries and provide follow up. Confer with production, sales, shipping, warehouse, or other personnel to expedite or track shipments. Serve as customer interface on product status and delivery. Promote various products/services to ensure business targets are met. Provide after-sales support for various customer contracts. Coordinate with Value Stream Leads to identify sales opportunities, integrate new customers and develop existing customer relationships. Maintain knowledge of Avionics organization and products to provide the appropriate information and support to customers. Lead or participate in customer review meetings both internally and directly with the customer. Assist with timely payment from customers and resolve invoice disputes.

Qualifications/Experience Required:

Bachelor’s degree and 2 years of relevant experience OR In absence of a degree, 6 years of relevant experience is required.

U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.

Preferred Qualifications:

Microsoft applications (Outlook, PowerPoint, Excel, etc.) Reporting, database (Excel) manipulation and/or VBA a plus SAP knowledge Proven account management experience

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

To qualify for the Raytheon Technologies, Re-Empower Program, candidates should:

· Be on a career break of one or more year at time of application

· Have prior experience in functional area of interest

· Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

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