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ACH Data Analyst

3 months ago

Louisville, United States Global Payment Holding Company Full time

Description

Works closely with ACH Product Manager, Business Analyst, and Support teams 

Interpret data, analyze results using statistical techniques and provide ongoing reports

Research outgoing ACH batches and files and their response files to troubleshoot discrepancies

Acquire data from primary or secondary data sources and maintain databases/data systems

Identify, analyze, and interpret trends or patterns in complex data sets

Work with management to prioritize business and information needs

Locate and define new process improvement opportunities

Using automated tools to extract data from primary and secondary sources

Work with developers to address merchant and or partner impacting issues

Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.

Preparing reports for the management stating trends, patterns, and predictions using relevant data

Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. 

Works with Merchants and Support to research and resolve escalations regarding reconciliation and reporting issues. I.e. funding discrepancies 

Works with internal departments to research funding and reconciliation issues 

Works with internal business units to research and resolve reporting, support and processing issues; 

Meet with Merchants and Partner as needed to discuss research findings and get feedback on open items

Work with Pricing or Sales Comp on any discrepancies or issues that arise 

Maintain and manage the ACH Debit Exceptions items page

Manages and responds to all ACH dispute items received from Wells.

Assist with annual internal audits material gathering 

Assists with documenting and reviewing new functionality within the ACH gateway for training 

Knowledge and Experience

Minimum of 4+ years of experience in building and delivering successful software services and/or payments solutions.

Proven working experience as a Data Analyst or Business Data Analyst

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Adept at queries, report writing and presenting findings

Bachelor’s degree strongly preferred or equivalent experience

Knowledge and experience of agile/scrum product development

Must excel working in team-oriented roles that rely on your ability to collaborate and positively influence others.

Strong attention to detail and organizational skills.

Excellent communication, collaboration, team dynamics, and conflict resolution skills.

Exceptional interpersonal and organizational savvy with the ability to work within a complex matrix organization.

Self-starter with strong problem identification and resolution skills.

Ability to thrive in a fast-paced, sales-intensive environment.

Exceptional communication skills with the ability to communicate to all stakeholders, including customers, executive leadership, and functional business leaders.

Experience with Azure, Aha or similar software

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