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Patient Access Representative

7 months ago

Danville, United States Geisinger Full time

Location:

Geisinger Healthplex Woodbine

Shift:

Days (United States of America)

Scheduled Weekly Hours:

0

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Geisinger’s Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day — all while maintaining empathy, professionalism and providing a positive patient experience.

Job Duties:

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable. Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Reads and interprets insurance responses. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures. Communicates financial obligations to patients and collects fees at time of service as appropriate. Communicates the purpose of and completes all necessary regulatory forms with patient. Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible. Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints. Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly. Performs cash posting following department guidelines. Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights. Must maintain high regard for confidentiality. Accurately performs medical record maintenance and releases. Assists with referrals and pre-certifications, at the time of encounter. Properly utilizes and maintains patient recall and reschedule lists.


Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Hours: Days/ Shift is mainly 8:00-:4:30

Weekends: May be asked to help cover Family Practice when needed.

Holidays: No Major Holidays

Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more:

Benefits of working at Geisinger:

401(k) plan that includes automatic Geisinger contributions

Free Care.com membership with discounted backup care for your loved ones

Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more

MyHealthRewards wellness program to improve your health

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s):

Skills:

Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.