Patient Experience Liaison RN

7 days ago


Danville, Pennsylvania, United States Geisinger Health Full time
About the Role

We are seeking a highly skilled and compassionate Patient Experience Liaison RN to join our team at Geisinger Health. This is an exciting opportunity to play a key role in improving patient satisfaction and enhancing service delivery.

Job Summary

The successful candidate will use their nursing education and critical thinking skills to investigate and resolve patient care and service issues in compliance with regulatory and organizational standards. As a liaison between patients or designated representatives and healthcare employees, they will ensure that patient concerns are addressed in a safe, timely, and professional manner.

Key Responsibilities
  • Provide primary review of patient relations events and grievances
  • Partner to drive change by creating and fostering a positive, proactive culture and environment
  • Use nursing education and critical thinking skills to promote problem-solving
  • Educate staff and departments on service recovery initiatives and processes
  • Communicate and report service improvement opportunities to department leaders and administration
  • Ensure compliance with regulatory agency requirements and system standards
  • De-escalate situations involving angry or frustrated patients or designated representatives
  • Investigate, document, and resolve patient complaints and grievances
  • Serve as a liaison between patients or designated representatives and employees
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years of RN work experience
  • A Bachelor's Degree in Nursing (BSN) or related field
  • Licensed Registered Nurse (Pennsylvania) - RN_State of Pennsylvania
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
About Us

Geisinger Health is a leading healthcare organization committed to delivering exceptional patient care and improving health outcomes. Our mission is to improve the health and well-being of our patients, members, students, and communities through innovative, high-quality, and accessible healthcare services.

Why Join Us?

As a Patient Experience Liaison RN at Geisinger Health, you will have the opportunity to make a meaningful difference in the lives of our patients and families. You will be part of a dynamic team that is passionate about delivering exceptional care and improving health outcomes. We offer a competitive salary and benefits package, including comprehensive health insurance, retirement savings plan, and paid time off.

We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



  • Danville, Pennsylvania, United States Geisinger Full time

    We are seeking a skilled Mental Health Physician to join our team in providing exceptional care to patients in various inpatient and emergency department settings. As a key member of our Emergency Psychiatry and Consult Liaison Service, you will work collaboratively with a team of providers to deliver high-quality services across six locations in the...


  • Danville, Pennsylvania, United States Geisinger Health System Full time

    Geisinger Health System OverviewWe are a healthcare organization dedicated to providing high-quality care to our patients. Our team of experienced professionals is committed to delivering compassionate and personalized service.Salary and BenefitsThe Virtual Inpatient RN position offers a competitive salary of $30.40 per hour, with opportunities for increases...


  • Danville, Pennsylvania, United States The Fortus Group, Inc. Full time

    We are seeking a skilled Travel Med Surg RN to join our team at The Fortus Group, Inc. in Danville, PA. This is an exciting opportunity to provide high-quality patient care and be part of a dynamic healthcare team.About the JobThis Med Surg RN position offers a competitive salary of $120,000 per year, plus benefits. The ideal candidate will have experience...


  • Danville, Pennsylvania, United States Geisinger Full time

    Critical Care Float RN OpportunityWe are seeking an experienced Critical Care Float Registered Nurse to join our team at Geisinger Medical Center in Danville, PA. As a member of our Critical Care Float Pool, you will provide high-quality patient care on a variety of units while enjoying the flexibility and challenge of float nursing.About the Role:Provide...


  • Danville, Pennsylvania, United States Geisinger Full time

    Geisinger Medical Center in Danville, PA is seeking experienced RNs to join their talented NICU Nursing Team. Located within the Janet Weis Children's Hospital, the Geisinger Danville NICU is a Level 4, 41-bed unit that provides intensive care services for newborns and infants with respiratory, cardiac, genetic, surgical, and neurological diseases from 23...


  • Danville, Pennsylvania, United States Host Healthcare Full time

    Job DescriptionHost Healthcare is seeking a skilled Travel Nurse RN to fill a Psychiatric position in Danville, Pennsylvania.About the JobDuration: 13 weeksShift: 8 hours, eveningsEmployment Type: TravelWe offer a worry-free travel experience and prioritize our travelers' needs. Our dedicated team will assist with everything from travel arrangements to...


  • Danville, Pennsylvania, United States Geisinger Health Full time

    Job OverviewWe are seeking a skilled Nurse Care Specialist to join our team at Geisinger Health, where you will play a vital role in delivering exceptional care to advanced medical patients.About the RoleThis is a 0.9 FTE (36 hours/week) position with a straight nights schedule and every other weekend/holiday rotation. As a Nurse Care Specialist, you will...


  • Danville, Pennsylvania, United States Geisinger Full time

    Job OverviewWe are seeking a skilled Patient Care Technician to join our team at Geisinger, a leading healthcare organization in Pennsylvania. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and support services in our Advanced Acute Care Units.Key Responsibilities:Provide direct patient care under the...


  • Danville, Pennsylvania, United States Geisinger Full time

    About the Role">We are seeking a highly skilled Registered Nurse to join our dynamic team as a Medical-Surgical Nurse in our hospital's float pool. This is an exciting opportunity for a nurse who is passionate about providing high-quality patient care and working in a fast-paced environment.">Responsibilities">Provide direct patient care, including...


  • Danville, Pennsylvania, United States Geisinger Full time

    About GeisingerGeisinger is a leading healthcare system that cares for not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally.We believe in creating...


  • Danville, Pennsylvania, United States Encompass Health Corp. Full time

    Transforming Lives as a Nursing Assistant at Encompass HealthWe are seeking compassionate and dedicated individuals to join our team as Nursing Assistants. As a vital member of our care team, you will have the opportunity to make a meaningful difference in the lives of our patients.About Us:Encompass Health is a trusted leader in post-acute care, with over...


  • Danville, Pennsylvania, United States Healthcare Support Full time

    Job Title: Healthcare Travel RN SpecialistOverview of the RoleWe are seeking an experienced Home Health RN for a 13-week contract located in Danville, Pennsylvania. As a travel nurse with our team, you will have the opportunity to work with a reputable healthcare organization while exploring new locations.Compensation and BenefitsThis travel nursing position...


  • Danville, Pennsylvania, United States Geisinger Full time

    About GeisingerGeisinger, a health system in central and northeastern Pennsylvania, is seeking an experienced Central Region Emergency Medicine Chief Advanced Practitioner to lead our team of advanced practitioners in the Central Region. This role will provide local leadership, management, and support for the Emergency Department(s) in Danville, Bloomsburg,...


  • Danville, Pennsylvania, United States Geisinger Health Full time

    Job DescriptionThe Emergency Response Team RN provides critical care to patients during transport, adhering to Act 37 standards and protocols. This role involves maintaining thorough patient documentation, practicing within scope of practice, and communicating with the clinical leadership team. A valid driver's license and three years of nursing experience...

  • Access Specialist

    3 days ago


    Danville, Pennsylvania, United States Geisinger Health System Full time

    Job Title:Access Specialist - Patient Scheduling CoordinatorAbout the RoleWe are seeking a skilled Access Specialist to join our team at Geisinger Health System. In this role, you will be responsible for providing seamless scheduling of services and financial clearance for patients and referring physician offices.Key ResponsibilitiesSchedule patient...


  • Danville, Pennsylvania, United States Geisinger Full time

    Job Title: Medical Professional - Patient Support SpecialistWe are seeking a skilled Medical Assistant to join our team at Geisinger.About the RoleThis is a full-time position responsible for providing direct patient care and clinical support for physicians and other healthcare providers in an outpatient setting. The ideal candidate will be an integral...


  • Danville, Pennsylvania, United States Geisinger Full time

    Critical Care Flight Paramedic Role at GeisingerWe are seeking a skilled Critical Care Flight Paramedic to join our team at Geisinger. As a member of our flight crew, you will provide critical care transport services to patients in need of high-acuity medical attention.The ideal candidate will have a strong background in paramedicine and the ability to work...


  • Danville, Pennsylvania, United States Geisinger Full time

    Are you ready to advance your nursing career and make a meaningful difference in the lives of others? As a Critical Care Float RN at Geisinger Medical Center in Danville, Pennsylvania, you will have the opportunity to work in a dynamic and collaborative environment, delivering exceptional patient care and developing your skills and expertise.About the RoleIn...

  • Clinical Pharmacist

    1 week ago


    Danville, Pennsylvania, United States Geisinger Full time

    We are seeking a highly skilled Clinical Pharmacist to join our team at Geisinger. In this role, you will provide pharmaceutical care defined as being responsible for assuring the provision of safe, efficacious and cost-effective medication therapy for all patients.Job ResponsibilitiesYou will develop, recommend, and monitor evidence-based pharmacotherapy...


  • Danville, Pennsylvania, United States Geisinger Full time

    Discover a Fulfilling Career as a Critical Care RN at Geisinger Medical CenterIn this rewarding role, you will provide exceptional patient care and collaborate with a talented team of healthcare professionals to deliver outstanding results. As a Critical Care RN with Geisinger Medical Center, you will be part of a renowned medical center that values...