Patient Experience Liaison RN
7 days ago
We are seeking a highly skilled and compassionate Patient Experience Liaison RN to join our team at Geisinger Health. This is an exciting opportunity to play a key role in improving patient satisfaction and enhancing service delivery.
Job SummaryThe successful candidate will use their nursing education and critical thinking skills to investigate and resolve patient care and service issues in compliance with regulatory and organizational standards. As a liaison between patients or designated representatives and healthcare employees, they will ensure that patient concerns are addressed in a safe, timely, and professional manner.
Key Responsibilities- Provide primary review of patient relations events and grievances
- Partner to drive change by creating and fostering a positive, proactive culture and environment
- Use nursing education and critical thinking skills to promote problem-solving
- Educate staff and departments on service recovery initiatives and processes
- Communicate and report service improvement opportunities to department leaders and administration
- Ensure compliance with regulatory agency requirements and system standards
- De-escalate situations involving angry or frustrated patients or designated representatives
- Investigate, document, and resolve patient complaints and grievances
- Serve as a liaison between patients or designated representatives and employees
To be successful in this role, you will need:
- A minimum of 3 years of RN work experience
- A Bachelor's Degree in Nursing (BSN) or related field
- Licensed Registered Nurse (Pennsylvania) - RN_State of Pennsylvania
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Geisinger Health is a leading healthcare organization committed to delivering exceptional patient care and improving health outcomes. Our mission is to improve the health and well-being of our patients, members, students, and communities through innovative, high-quality, and accessible healthcare services.
Why Join Us?As a Patient Experience Liaison RN at Geisinger Health, you will have the opportunity to make a meaningful difference in the lives of our patients and families. You will be part of a dynamic team that is passionate about delivering exceptional care and improving health outcomes. We offer a competitive salary and benefits package, including comprehensive health insurance, retirement savings plan, and paid time off.
We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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