HR Business Process Improvement Engineer

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Being part of the Dutch Family

You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless 

Dutch Bros' mission statement

We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.

We love people and we love OUR people Here’s what we offer

Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:

Medical/Dental/Vision/Short Term Disability/Life insurance

Paid Sick Days

401(k) plan with employer match after one year of employment

Education Benefit Program

Vacation/Floating Holidays/Paid Time Off

Paid Parental Leave

Paid Volunteer Days

Various employee discounts

Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista

Position Overview

The overall mission of the HR Operational Excellence department is to evolve the Dutch Bros HR model into the next phase so we can bring greater consistency and simplicity to how we work, innovate the way we deliver our HR programs and processes, and ensure we are investing our time in proactive, predictive, and engaging experiences. 

 

Using ‘lean-agile methodology’ in how we work, we will bring discipline, transparency, and accelerated ways of designing & delivering inclusive HR solutions together across the enterprise. This combination aims to use the best parts of both methods, focusing on efficiency (Lean) and flexibility (Agile) to deliver transformational solutions across Dutch Bros HR processes and services. 

 

The HR Business Process Improvement Engineer role is ideal for someone who has a passion for HR strategy, HR process development, enjoys building collaborative business relationships, and is energized by leveraging their HR expertise to drive change. As the HR Business Process Improvement Engineer, you will collaborate closely with Human Resource and business leaders to understand their requirements, identify opportunities for process optimization, and develop innovative solutions to address business needs. This person will be responsible for analyzing Human Resource processes, systems, and data to provide valuable insights and recommendations to improve overall Human Resource efficiency and effectiveness. This involves understanding the intricacies of our business operations and leveraging your knowledge of HR and structured problem solving to suggest process improvements and innovations.

Key Result Areas (KRAs)

Stay abreast of relevant HR laws, regulations, and compliance requirements to ensure that HR processes within Dutch Bros adhere to legal standards:

Maintain In-depth knowledge of legal, compliance, industry changes and best practices with a deep expertise in a variety of Human Resources areas

Provide expert advice on systematizing HR best practices, industry trends, and compliance standards into a standard process

Mitigate risks by identifying potential legal and compliance issues within business processes and develop strategies, processes and systems to address them

Leverage Process Engineering and Lean-Agile methodologies to optimize end-to-end HR process and HR services:

Responsible for conducting detailed analysis of Human Resources processes, systems, and data to identify areas for improvement

Leverage lean-agile methodologies to successfully apply pull concepts to current and future HR processes

Create standards and processes where no standard and/or processes exist and continuously improve existing standards and processes

Participate in the design, testing, and implementation of Human Resource systems and tools

Routine collaboration with Key Stakeholders to gather requirements and understand business objectives

Partner with cross-functional teams to implement process improvements and technology solutions

Provide insights and recommendations based on data analysis to drive informed decision-making

Design future state processes including process improvement, redesign, transformation and opportunities for automation

Lead the transition of process development transformation from project to operations to ensure a smooth and successful transition, including control and sustainability plans

Partner with leaders to drive results, ensuring smooth transitions during process implementation and the linkage between project and business/customer priorities.

Prepare and deliver clear and succinct presentations to effectively communicate synthesized information and analytical results to stakeholders and leaders at all leadership levels within the organization to drive project objectives

Facilitate effective, cross-functional working sessions with project stakeholders at all levels of the organization, managing group dynamics and providing technical expertise on process and reengineering activities (e.g. value stream workshops, lean workshops, Kaizen events, Gembas, etc.)

Defines, develops and evaluates performance metrics to establish process success, including working with multiple stakeholders, to ensure cohesive and reachable measures of success. Reviews data post-implementation to measure success, as well as, identifies areas for further improvement

Successfully deliver assigned projects and initiatives within scope, budget, and timeline

Demonstrate a commitment to personal and professional growth by staying informed about the latest industry trends, methodologies, and best practices. Actively seek opportunities for further education, training, and certifications to enhance skills and knowledge in all aspects of your job

Perform other duties as assigned

Job Qualifications

7+ years of combined experience as a HR Generalist and as a Business Process Engineer or a similar role, with a focus on process optimization and organizational efficiency (e.g. Lean, Operational Excellence, Six Sigma)

Bachelor's degree in a related field, required

In-depth knowledge of HR principles, practices, laws and regulations

Able to apply a balanced approach to process rigor and practical agility

Strong diplomacy and collaboration skills

Ability to manage large, complex, simultaneous assignments with potentially conflicting priorities and deadlines

Strong analytical, project and process management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements

Strong interpersonal skills; ability to communicate effectively with all levels of management

Proficient with Google Workspace and Microsoft Office Suite

HR Certification (PHR and/or SHRM-CP), preferred

Six Sigma and/or Lean certification, preferred 

Business Analysis Certification, preferred

 

Location:

This position is based in Phoenix, AZ.

Skills

Collaboration

Project Management 

Prioritization

Analytical

Process Management

Business Acumen

Interpersonal Skills 

Multitasking

Physical Requirements

Occasionally move or lift office items 

Must be able to work in an office environment 

Must be able to communicate in an effective manner to perform job duties

Vision must be good or corrected in order to perform essential job duties

Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties

Ability to read and write in English in order to process paperwork and follow up on any actions necessary

Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment

Compensation:

DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us

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