Territory Service Manager

Found in: Talent US C2 - 1 week ago

Erie, United States Tektronix Full time

Responsibilities

: Lead a diverse team comprising managerial, technical, logistics, and customer service professionals. Achieve business objectives related to safety, operational performance, revenue, and profitability. Ensure the team meets performance goals such as quality, on-time delivery (OTD), backlog management, and Net Promoter Score (NPS). Apply daily management and FBS fundamentals to fulfill short- and long-term commitments, setting clear expectations and motivating the team to attain objectives. Foster an environment that values diverse perspectives and backgrounds, facilitating open dialogue to address issues and drive organizational success. Support the growth and development of high-potential employees, aligning with their career aspirations within Tektronix/Fortive. Champion employee engagement by actively seeking, listening to, and acting upon feedback to drive continuous improvement. Implement quality management systems to improve customer satisfaction, support business growth, and drive market expansion. Partner closely with Fluke business and operations teams on an ongoing basis. Encourage the use of FBS tools to analyze and address high-priority challenges, implementing process-based solutions and conducting root cause analysis. Travel within the territory, including both local and national travel, to conduct site visits and support team activities.

Qualifications:

3 years' experience in a supervisory/management role required, preferably in services, operations, or a related technical field. Preferred minimum of 5 years of technical experience in metrology with expertise in electronic equipment calibration. Experience in managing through influence in a matrix environment is advantageous. Bachelor's degree or equivalent work experience of 6+ years. Proven track record of attracting, recruiting, developing and retaining top talent. Strong communication, employee relations, and team-building skills. Shown success in achieving financial and operational objectives in a high-technology service industry is a plus. Effective planning, organizing, and time management skills. Proficiency in Microsoft Office applications (PowerPoint, Word, Excel, & Outlook). Valid driver's license and a clean driving record are required.

This position's primary/essential functions are subject to U.S. Government ITAR compliance requirements under current government contracts. Therefore, all employees in this position must be either: 1) a U.S. citizen, permanent resident (green card holder) or refugee/asylee or 2) must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Continued employment is contingent on the U.S. government approving such license, but Tektronix encourages all applicants to apply.

All jobs require access to Export Administration Regulations AT1 level technology and therefore a license may be required for citizens of Cuba, North Korea, Iran, or Syria. Applicants must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Employment offer is contingent on Tektronix’s ability to apply and obtain a U.S. government license on your behalf, but Tektronix encourages all applicants to apply.

Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow


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