Intake Specialist
4 weeks ago
In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants:
- Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care;
- Determines type of action based on the demographic information and circumstances of each case as well as the availability of space at grantee programs;
- Makes the initial determination/assessment on placement and informs the appropriate agency;
- Documents and refers to appropriate person(s);
- Maintains confidential files and other related records of cases;
- Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases;
- Coordinates and provides status updates on placements for the life cycle on the case intake process;
- Responsible for input and verification of data for each case;
- Reviews source documents for accuracy of input data using a system of quality assurance;
- May be responsible for integrity of certain database information;
- Investigates questionable data and takes corrective action when necessary;
- Performs other administrative duties as needed
Education
- Bachelor’s Degree in Social Work, Sociology, Psychology or a related discipline preferred.
Qualifications
- With BA/BS degree, 2 years of relevant experience; with AA/AS degree, 4 years of experience
- Excellent written and verbal communication skills
- Experience working with immigrant, refugee, and underserved populations is preferred
- Strong attention to detail
- Bilingual Spanish/English a plus
- Strong organizational skills and expert user of MS Excel
- Excels in a fast pace, high volume environment
Unique/Additional Requirements
- Position includes rotating shift work 24/7 to include some telework
- Requires Public Trust or the ability to obtain one
Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
HybridWork Location:
USA DC Washington
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