Restaurant Manager

4 months ago

Warwick, United States Smashburger | Rhode Island Full time


SMASHBURGER



Restaurant Manager



Our first Smashburger restaurant opened in 2007 with one single
notion in mind; to serve a better burger  Better burgers takes
better service, support and teamwork. That's why we
treat our team members fairly in a diverse and safe environment. With
an average of 10 restaurants opening each year, we invest in building internal
opportunities for our teams’ learning and growth.”  We just build better.  Better
Burgers. Better Teams. Better Experiences.



 



Better Benefits: Build a better experience work &
lifestyle



  • Quarterly Bonus
  • Get Paid $ to Refer your Friends*

  • RGMs, RMs, & SLs are entitled to one (1) free
    meal each shift they work *
  • Paid time off – vacation and sick*
  • Medical, Dental and Vision Options*
  • 401K match (21 and older)
  • Flexible schedules in a fun, family
    friendly, team environment
  • Employee Assistance Program
  • Fast track for career opportunities
    and management experience
  • Free uniform


*Eligibility based off of time in
position and average hours worked



*Referred employees must
be manager level and in good standing & Referee must be employed with
Smashburger at time of payout. Bonus is paid in two distributions



Restaurant Manager Responsibilities



  • Reporting to the
    Restaurant General Manager, our Restaurant Managers are the champions of better
    burgers In this role you will:
  • Manage the
    performance of multiple Shift Leaders (SL) and Employees
  • Promote a fun and
    positive work environment
  • Manage the
    effectiveness of people focused processes and systems
  • Provide initial
    and ongoing training to all employees within the unit utilizing SmashConnect,
    LMS, and 4 step method of training, including the selection, development, and
    performance management of employees
  • Reward and
    recognize employee performance that exceeds company standards
  • Manage with
    integrity the daily completion of operational check lists to include
    • Line checks and
      uniform standards


    • Opening/closing
      check lists
    • Safe and deposit
      logs
  • Manage FSC
    operational standards daily
  • Manage the guest
    experience metrics (NPS and OSAT)
  • Ensure all food
    safety standards are followed and in compliance with all local health
    departments
  • Exemplify guest
    service on each shift of the day and communicates SIZZLE service standards to
    the employees
  • Manage the
    successful onboarding and training for all new employees
  • Support routine
    management communication
  • Follow COGS
    management procedures for food ordering and inventory
  • Follow and
    ensures company cash policies to ensure minimal losses through theft or
    shortages
  • Manage daily
    labor
  • Build schedules
    based on company forecast tool and allowed labor percentages. While reacting
    daily to sales trends and reducing labor scheduled when needed
  • Manage local
    store marketing programs as assigned

Restaurant Manager Requirements



  • 1-2 years of
    Manager experience in restaurants
  • Flexible to work
    nights, weekends, and holidays
  • Follow
    Smashburger uniform standards
  • Ability to follow
    all guidelines and procedures set forth by Smashburger, local, state, and
    federal employment regulations
  • Must successfully
    complete Smashburger training program
  • Possess strong
    communication skills, both written and verbal, to effectively communicate with
    restaurant management, front line employees and corporate support teams
  • People management
    skills to effectively select, assess, coach/counsel, develop, motivate, and
    lead restaurant teams
  • Excellent
    attention to detail
  • Proven time
    management, consistency, and organizational skills
  • Highly motivated,
    self-directed, and results driven
  • Physical ability
    to stand for extended periods of time and to move and lift boxes of food/
    supplies up to 50 lbs.
  • Ability to work
    in high and low temperatures


 



**All
applicants and employees have an equal opportunity for employment and
advancement within Smashburger. 
Smashburger is dedicated to the principles of equal employment
opportunity.  We prohibit unlawful
discrimination against applicants, prospective applicants or employees on the
basis of age 40 and over, race, sex, color, religion, national origin,
disability, genetic information, sexual orientation, gender identity, military
or veteran status, or any other applicable status protected by state or local
law.  This prohibition includes unlawful
harassment based on any of these protected classes.  Unlawful harassment includes verbal or
physical conduct which has the purpose or effect of substantially interfering
with an individual’s work performance or creating an intimidating, hostile, or
offensive work environment.  We maintain
a workplace free of racial slurs and bias. This policy applies to all
employees, including managers, supervisors, co-workers, and non-employees such
as customers, clients, vendors, consultants, etc. Any conduct in violation of
these company policies is also a violation of the law.  Employees who engage in, ratify, or
perpetuate discrimination, harassment or retaliation will be subject to
disciplinary action, up to and including immediate discharge.



 IND1



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